Dispatch Specialist - Scheduling & Customer Coordination

OnTime Service LLC; Daphne, Northern (AL, KY); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k) plan

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

Short-term disability

Long-term disability

Critical illness coverage

Hospital indemnity coverage

Paid holidays and vacation

Ongoing training

Job summary

OnTime Service LLC in Daphne, AL is seeking a Dispatcher to keep field operations flowing and customers informed. You will coordinate technician scheduling, relay job details, and ensure timely communication across teams.

This role requires a High School diploma and 1–2 years dispatching or related experience, with strong communication and organizational skills. You will work in an office setting using the company's software to maintain accurate records.

Qualifications

• High School Diploma or equivalent.
• 1–2 years dispatching or similar experience.
• Strong communication and organizational skills.
• Ability to work under pressure in a fast-paced environment.
• Experience with company software and office computers.
• Customer-focused, team-oriented attitude.

Responsibilities

• Dispatch technicians efficiently to customer locations.
• Communicate job details between technicians and customers.
• Process permits, schedule inspections, and coordinate with vendors.
• Debrief technicians after jobs and update data in company software.
• Handle administrative and reporting tasks as required.
• Maintain accurate records and ensure smooth daily operations.

Skills

Strong communication

Organizational skills

Customer-focused

Team-oriented

Under pressure

Education

High School Diploma or equivalent

Tools

MS Office / company software

Job description

OnTime Service LLC in Daphne, AL is seeking a Dispatcher to keep field operations flowing and customers informed. You will coordinate technician scheduling, relay job details, and ensure timely communication across teams.

This role requires a High School diploma and 1–2 years dispatching or related experience, with strong communication and organizational skills. You will work in an office setting using the company's software to maintain accurate records.