Service Dispatch & Customer Care Specialist

All Pro Plumbing, Heating & Air; Ballou (CA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Top-Tier Benefits

Competitive Pay

Medical Insurance

PTO & Holidays

401(k) & IRA

Job summary

All Pro Plumbing, Heating & Air in Ballou, CA is hiring a Dispatch Coordinator. You will schedule and dispatch technicians to service calls, maintenance appointments, and emergency repairs, prioritizing requests by urgency and availability.

We offer a Top-Tier Benefits Package, competitive pay, comprehensive medical/dental/vision insurance, generous PTO and holidays, and 401(k) & IRA options. Flexible shifts, strong teamwork, and opportunities for growth are encouraged.

Qualifications

• 2+ years of dispatch experience.
• 2+ years of customer service experience.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Problem-solving skills and the ability to work under pressure.
• Flexibility to work varying shifts, including evenings and weekends if necessary.

Responsibilities

• Schedule and dispatch technicians to service calls, maintenance appointments, and emergency repairs.
• Prioritize service requests based on urgency and technician availability.
• Monitor and adjust schedules to ensure optimal efficiency and productivity.
• Receive and respond to customer inquiries, complaints, and service requests via phone, email, and other communication channels.
• Provide customers with information about service availability, estimated arrival times, and any potential delays.

Skills

Dispatching

Customer service

Communication

Organization

Multitasking

Problem-solving

Job description

All Pro Plumbing, Heating & Air in Ballou, CA is hiring a Dispatch Coordinator. You will schedule and dispatch technicians to service calls, maintenance appointments, and emergency repairs, prioritizing requests by urgency and availability.

We offer a Top-Tier Benefits Package, competitive pay, comprehensive medical/dental/vision insurance, generous PTO and holidays, and 401(k) & IRA options. Flexible shifts, strong teamwork, and opportunities for growth are encouraged.