Dispatcher

Triton Air & Plumbing; San Clemente (CA); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Comprehensive Medical, Dental & Vision Insurance

Generous PTO & Paid Holidays

401(k) & IRA Options

Company Vehicle, Gas Card & Tablet

Job summary

A dependable HVAC & plumbing service provider in California seeks a Dispatch Coordinator. This role involves dispatching technicians, handling customer calls, and managing service requests. Candidates should have at least two years of customer service and dispatching experience, a strong attention to detail, and a flexible availability. The position offers a competitive pay ranging from $18 to $22 per hour, plus bonuses based on experience.

Qualifications

• Minimum 2 years of customer service experience.
• Experience in a call center environment is preferred.
• Prior dispatching experience is a plus.
• Must demonstrate strong attention to detail.
• A conscientious team player with a good attitude.

Responsibilities

• Dispatch technicians to customer homes.
• Handle and book incoming calls and emails.
• Sell products and services to existing customers.
• Manage overflow calls and dispatch maintenance techs.

Skills

Customer service

Call center experience

Dispatching experience

Attention to detail

Team player

Reliability

Computer knowledge

Job description

Overview

Supplying Your Family with Dependable Comfort Since 2001

At Triton Air & Plumbing, we’ve built a legacy of trust and excellence in residential HVAC & Plumbing services. Our commitment to quality and customer satisfaction is matched only by our dedication to our team. When you join Triton Air & Plumbing you're not just starting a job—you’re becoming part of a company that values your growth, well-being, and success.

What We Offer

• Top-Tier Benefits Package – Designed to support you and your family.
• Highly Competitive Pay – Because your skills deserve to be rewarded.
• Comprehensive Medical, Dental & Vision Insurance – Stay healthy, stay covered.
• Generous PTO & Paid Holidays – Work-life balance matters.
• 401(k) & IRA Options – Invest in your future with confidence.
• Company Vehicle, Gas Card & Tablet – Tools to help you succeed in the field.

Join a team that’s been delivering comfort and care to homes across the region for over four decades. At Triton Air & Plumbing we don’t just offer jobs—we offer careers with purpose.

What You Will Do

• Dispatch our technicians to customer homes
• Booking in-bound calls, emails to customers
• Selling products and services to existing customers
• Handle calls from over-flow
• Dispatching maintenance technicians to customers

What You Bring

• 2+ years of customer service
• 2+ years of call center experience
• 2+ years of dispatching experience
• Strong attention to detail
• Conscientious, team player
• Honesty, integrity, quality craftsmanship, and a good attitude
• Flexible availability, reliable transportation
• Computer/ software knowledge a plus

Physical Demands

• Stand/Sit: Must be able to remain in stationary position 50% of the time
• May be required to bend, climb (Stairs/Ladders), do repetitive motion, kneel, reach, squat, stand, crawl, walk, and run
• May be required to drive and sit for long periods of time
• May be required to maneuver up to 25 lb. by lifting, carrying or pushing

Pay Transparency

The starting rate for this opportunity ranges from $18-$22 plus bonus based on experience. The actual base pay is dependent upon many factors, such as training, transferable skills, work experience, business needs, and market demands. Other rewards may include incentive plan opportunities and annual bonus eligibility.

We provide a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO). A candidate’s salary history will not be used in compensation decisions. Please note that the compensation information is a good faith estimate for this position. It assumes a rate based on location and experience.

Apex Service Partners is an Equal Opportunity Employer. We provide equal employment opportunities to everyone regardless of their race, ethnicity, beliefs, religion, marital status, gender, gender identity, citizenship status, age, veteran status, or disability. We thank all applicants in advance for their interest in this position; however, only those selected for an interview will be contacted. If you are selected for an interview, you will be contacted by an Apex recruiter with a @apexservicepartners.com email directly from our organization.