Plumbing Dispatch Pro: Efficient Scheduling & Coordination

Cypress Plumbing, Inc.; Town of Florida (NY); On-site; USD 42,000 - 66,000; Full time

Job summary

United Plumbing is seeking a Plumbing Service Dispatcher to coordinate daily schedules for service technicians and ensure timely, efficient field coverage. You will work with technicians, service managers, and the centralized customer service team to keep the schedule moving and respond to changes.

The Dispatcher will support our Plumbing operations, balancing multiple priorities while communicating clearly with customers and crews in a fast-paced service environment.

Qualifications

• Previous dispatching, scheduling, or service coordination experience.
• Strong organizational skills and attention to detail.
• Ability to manage multiple technicians, schedules, and priorities.
• Strong verbal and written communication skills.
• Strong customer service and problem-solving skills.

Responsibilities

• Manage and monitor the daily plumbing service schedule in ServiceTitan.
• Dispatch and assign service calls based on technician availability, skills, location, and customer needs.
• Monitor technician status throughout the day and adjust schedules as priorities change.
• Coordinate available resources across Plumbing operations to maximize coverage and technician productivity.
• Communicate schedule changes, job information, and priorities to technicians and service managers.
• Keep customers informed of technician arrival times, delays, and scheduling changes.
• Maintain accurate job statuses, notes, and customer information in ServiceTitan.
• Identify scheduling conflicts, service issues, or coverage concerns and elevate them when appropriate.
• Coordinate closely with the centralized customer service team to ensure a smooth handoff from customer booking to field dispatch.
• Assist with incoming and overflow calls as needed.

Skills

Dispatching

Scheduling

Communication

Customer service

Organization

Tools

ServiceTitan

Job description

United Plumbing is seeking a Plumbing Service Dispatcher to coordinate daily schedules for service technicians and ensure timely, efficient field coverage. You will work with technicians, service managers, and the centralized customer service team to keep the schedule moving and respond to changes.

The Dispatcher will support our Plumbing operations, balancing multiple priorities while communicating clearly with customers and crews in a fast-paced service environment.