Dispatch & Customer Care Specialist

All Pro Plumbing Heating and Air; United States; On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Disability insurance

401(k) retirement plan

Paid holidays

PTO

Job summary

All Pro Plumbing Heating and Air is seeking a skilled dispatcher to coordinate service calls for plumbers, HVAC and electrical technicians. You will manage scheduling, respond to inquiries, and prioritize requests to maintain high efficiency and customer satisfaction.

The role requires 2+ years in dispatch and customer service, strong communication, and the ability to work evenings or weekends. Starting pay is competitive with bonuses and a robust benefits package.

Qualifications

• 2+ years of dispatch experience.
• 2+ years of customer service experience.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Problem-solving skills and ability to work under pressure.
• Attention to detail and accuracy.
• Capacity to work both individually and collaboratively.
• Flexibility to work varying shifts, including evenings and weekends if necessary.

Responsibilities

• Schedule and dispatch technicians to service calls, maintenance appointments, and emergency repairs.
• Prioritize service requests based on urgency and technician availability.
• Monitor and adjust schedules to ensure optimal efficiency and productivity.
• Receive and respond to customer inquiries, complaints, and service requests via phone, email, and other communication channels.
• Provide customers with information about service availability, estimated arrival times, and any potential delays.

Skills

Disptach experience

Customer service

Communication skills

Organizational skills

Problem-solving

Attention to detail

Teamwork

Flexibility

Job description

All Pro Plumbing Heating and Air is seeking a skilled dispatcher to coordinate service calls for plumbers, HVAC and electrical technicians. You will manage scheduling, respond to inquiries, and prioritize requests to maintain high efficiency and customer satisfaction.

The role requires 2+ years in dispatch and customer service, strong communication, and the ability to work evenings or weekends. Starting pay is competitive with bonuses and a robust benefits package.