Hybrid Dispatch Coordinator: Customer Service

Top Rank Plumbing; California; Hybrid; USD 23,419 - 27,552; Full time

Benefits offered by this job

401(k)

Company uniforms

Opportunities for growth

Flexibility

Job summary

Top Rank Plumbing in Carmichael, CA is seeking a full-time Customer Service Representative for a hybrid role. You will schedule and coordinate service calls, dispatch technicians, and keep the dispatch board updated to balance workloads.

The role emphasizes strong organization, proactive communication, and a willingness to assist with billing and records. Competitive hourly pay and solid benefits accompany this position.

Qualifications

• High school diploma or equivalent required.
• 1+ years of dispatching or customer service experience.
• Strong communication and interpersonal skills.
• Proficiency with computers and scheduling systems.
• Ability to multitask, problem-solve, and stay organized in a fast-paced environment.
• Reliable, customer-focused, and able to work independently.

Responsibilities

• Schedule and coordinate incoming service calls, ensuring technicians are assigned based on skill set and location.
• Maintain dispatch board and forecast workloads for the days ahead.
• Dispatch technicians and respond to customer inquiries, following up on pending work.
• Manage maintenance agreements, update customer records, and handle purchase orders as needed.
• When not dispatching, assist with billing, payroll, emails, or permits to keep operations running smoothly.

Skills

Communication skills

Organizational skills

Multitasking

Scheduling systems

Education

High school diploma or equivalent

Tools

ServiceTitan

MS Office

Job description

Top Rank Plumbing in Carmichael, CA is seeking a full-time Customer Service Representative for a hybrid role. You will schedule and coordinate service calls, dispatch technicians, and keep the dispatch board updated to balance workloads.

The role emphasizes strong organization, proactive communication, and a willingness to assist with billing and records. Competitive hourly pay and solid benefits accompany this position.