Service Dispatch & Customer Care Rep

Crown Equipment Corporation; Joliet (IL); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Health/Dental/Vision Plan

401K with company match

Tuition Reimbursement

Paid Holidays

Paid Vacation

Personal Leave

Birthday Pay

Job summary

Crown Equipment Corporation in Joliet, IL is seeking a Service Customer Care Representative / Dispatcher to handle incoming calls from Crown customers and technicians, dispatch field staff, and manage daily workflow in a fast-paced environment. You will enter payroll hours, process parts and service billing, create daily work orders, and maintain records while supporting other departments as needed.

Strong communication and multitasking skills are essential, with proficiency in Microsoft Office

Qualifications

• Less than 2 years related experience.
• High school diploma or equivalent.
• Strong phone and communication skills.

Responsibilities

• Process incoming calls from Crown customers and Service Technicians.
• Dispatch technicians.
• Enter technician payroll hours.
• Process parts and service billing.
• Create daily work orders.
• Maintain records and files.
• Assist other departments as needed.

Skills

Excellent phone skills

Strong communication

Organizational skills

Math skills

Computer skills

Leadership

Multitasking

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Crown Equipment Corporation in Joliet, IL is seeking a Service Customer Care Representative / Dispatcher to handle incoming calls from Crown customers and technicians, dispatch field staff, and manage daily workflow in a fast-paced environment. You will enter payroll hours, process parts and service billing, create daily work orders, and maintain records while supporting other departments as needed.

Strong communication and multitasking skills are essential, with proficiency in Microsoft Office