Customer Care & Dispatch Specialist

Crown Equipment Corporation; New Berlin (WI); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health/Dental/Vision/Prescription Drug Plan

Flexible Benefits Plan

401K Retirement Savings Plan

Paid Parental Leave

Paid Holidays

Paid Vacation

Tuition Reimbursement

Job summary

Crown Equipment Corporation is seeking a Customer Service Representative in New Berlin, Wisconsin. The role involves processing incoming calls, dispatching technicians, and managing payroll hours. Ideal candidates will have excellent phone and communication skills, along with a high school diploma or equivalent.

Benefits include health and dental plans, a 401K savings plan, and paid vacations. Candidates must be legally authorized to work in the U.S., as sponsorship is not available.

Qualifications

• Less than 2 years related experience.

Responsibilities

• Process incoming calls from Crown customers and Service Technicians.
• Dispatch technicians.
• Enter technician payroll hours.
• Process parts and service billing.
• Create daily work orders.
• Maintain records and files.
• Assist other departments as needed.

Skills

Excellent phone skills

Good communication skills

Organizational skills

Math skills

Computer skills

Leadership skills

Technical knowledge

Ability to multitask

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Crown Equipment Corporation is seeking a Customer Service Representative in New Berlin, Wisconsin. The role involves processing incoming calls, dispatching technicians, and managing payroll hours. Ideal candidates will have excellent phone and communication skills, along with a high school diploma or equivalent.

Benefits include health and dental plans, a 401K savings plan, and paid vacations. Candidates must be legally authorized to work in the U.S., as sponsorship is not available.