Service Customer Care

Crown Lift Trucks; Poway (CA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Health plan

HSA/FSA

401K match

Life & disability

Paid holidays

Paid vacation

Birthday pay

Tuition reimbursement

Job summary

Crown Equipment Corporation is seeking a full-time Dispatcher in Poway, CA to handle incoming calls, dispatch service technicians, and process payroll hours. Responsibilities include creating daily work orders and managing parts/service billing.

The role emphasizes strong communication, multitasking, and basic office software skills, with potential for growth. Comprehensive benefits are included for full-time employees.

Qualifications

• Less than 2 years related experience.
• High school diploma or equivalent.
• Preferred bilingual speaking - Spanish.

Responsibilities

• Answer incoming calls from Crown customers and Service Technicians.
• Dispatch technicians and create daily work orders.
• Enter technician payroll hours and process billing.
• Maintain records and assist other departments as needed.

Skills

Excellent phone skills

Bilingual Spanish

Multitasking

Microsoft Office

Leadership potential

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.

Job Duties

• Process incoming calls from both Crown customers and Service Technicians
• Dispatch technicians
• Enter technician payroll hours
• Process parts and service billing
• Create daily work orders
• Maintain records and files
• Assist other departments as needed

Minimum Qualifications

• Less than 2 years related experience
• High school diploma or equivalent

Preferred Qualifications

• Excellent phone skills
• Good communication, organizational, math and computer skills
• Experience with Microsoft Office
• Leadership skills, technical experience and knowledge a plus
• Ability to multitask
• Preferred bilingual speaking - Spanish

Compensation and Benefits:

Crown offers an excellent wage and benefits package for full-time employees. Current benefits being offered include:

• Competitive Wages. The anticipated starting pay range for the position is $23.00 to $25.00; however, skills and related experience will be taken into consideration,
• Health/Dental/Vision/Prescription Drug Plan with a company contribution to each,
• Health Savings Accounts and Flexible Spending Accounts,
• 401K Retirement Savings Plan: Crown matches 100% of the first 4% of your eligible pay you contribute to the plan. You are always 100% vested in the company matching contributions.
• Company paid Life and Disability Benefits as well as optional supplemental term life insurance offerings,
• 9 Paid Holidays,
• Paid Vacation accrued at a rate based on length of service and position,
• Birthday Pay for Non-Exempt employees,
• Tuition Reimbursement up to $5,250 per calendar year,