Service Dispatch & Customer Care Coordinator

Blake & Pendleton Inc.; Alabaster (AL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Life and dependent life insurance

Short-term and long-term disability

GAP coverage

Paid time off

Holidays

Job summary

Blake & Pendleton Inc. in Birmingham, Alabama, is seeking a Service Coordinator to support technicians, customers, and service operations from our Birmingham branch.

The role focuses on scheduling, dispatching, and administrative duties to ensure timely, quality service. Ideal candidates bring 3+ years in service coordination or similar roles, with strong organizational, communication, and computer software skills.

Qualifications

• High school diploma or equivalent required; Associate’s degree preferred.
• Three plus (3+) years of experience in service coordination, dispatching, or related administrative role (industrial, HVAC, or equipment service industry a plus).
• Strong organizational and multitasking skills.
• Excellent communication and customer service abilities.
• Proficiency in Microsoft Office and experience with ERP or service management software.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Must be able to lift up to 10 lbs.

Responsibilities

• Schedule and dispatch service technicians for installation, preventive maintenance, and repair calls.
• Serve as the primary point of contact for customer service requests.
• Open, update, and close work orders in the system accurately.
• Track parts orders and ensure availability for scheduled jobs.
• Communicate with technicians throughout the day to manage job status and timelines.
• Coordinate warranty claims, service reports, and follow-ups.
• Assist in maintaining service records and reports.
• Provide administrative support to the service manager and team.
• Ensure compliance with safety, quality, and company policies.
• Other duties as assigned.

Skills

Organizational skills

Communication skills

Customer service

Microsoft Office

ERP software

Education

High school diploma

Associate’s degree

Job description

Blake & Pendleton Inc. in Birmingham, Alabama, is seeking a Service Coordinator to support technicians, customers, and service operations from our Birmingham branch.

The role focuses on scheduling, dispatching, and administrative duties to ensure timely, quality service. Ideal candidates bring 3+ years in service coordination or similar roles, with strong organizational, communication, and computer software skills.