Dispatch Coordinator: Fast-Paced Field Ops & Weekly Pay

JHB-CUI; Birmingham (AL); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Competitive pay

Sign-on bonus

Weekly pay

401(k) with company match

Paid holidays

Pay raise after first year

Supportive team environment

Ongoing training and development

Job summary

CUI Cable Services, a veteran in telecommunications, seeks a Dispatch Coordinator to keep field operations moving smoothly in Birmingham, AL. You will coordinate technician schedules, communicate with customers and teams, and maintain accurate dispatch records to ensure timely service delivery.

The role emphasizes multitasking, problem-solving, and strong customer service in a fast-paced environment. A supportive team and ongoing training accompany competitive compensation.

Qualifications

• Excellent communication and customer service skills.
• Strong organizational and multitasking abilities.
• Ability to make quick decisions in a fast-paced environment.
• Comfortable working with multiple computer systems and dispatch software.
• High attention to detail and strong problem-solving skills.
• Ability to work independently and as part of a team.

Responsibilities

• Coordinate and dispatch field technicians based on customer appointments and priorities.
• Monitor progress and adjust schedules as needed.
• Communicate with technicians, supervisors, and customers about appointments and updates.
• Handle inbound calls with excellent customer service.
• Prepare and manage daily technician schedules and dispatch assignments.
• Relay work orders and important information to field personnel.
• Resolve scheduling conflicts with operations leadership.
• Maintain accurate records of work orders and service documentation.
• Prepare reports and time logs in line with company policies.

Skills

Communication

Customer service

Organization

Multitasking

Decision making

Independent work

Teamwork

Flexible schedule

Background checks

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Office

Job description

CUI Cable Services, a veteran in telecommunications, seeks a Dispatch Coordinator to keep field operations moving smoothly in Birmingham, AL. You will coordinate technician schedules, communicate with customers and teams, and maintain accurate dispatch records to ensure timely service delivery.

The role emphasizes multitasking, problem-solving, and strong customer service in a fast-paced environment. A supportive team and ongoing training accompany competitive compensation.