Service Coordinator

Blake & Pendleton Inc.; Alabaster (AL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Life and dependent life insurance

Short-term and long-term disability

GAP coverage

Paid time off

Holidays

Job summary

Blake & Pendleton Inc. in Birmingham, Alabama, is seeking a Service Coordinator to support technicians, customers, and service operations from our Birmingham branch.

The role focuses on scheduling, dispatching, and administrative duties to ensure timely, quality service. Ideal candidates bring 3+ years in service coordination or similar roles, with strong organizational, communication, and computer software skills.

Qualifications

• High school diploma or equivalent required; Associate’s degree preferred.
• Three plus (3+) years of experience in service coordination, dispatching, or related administrative role (industrial, HVAC, or equipment service industry a plus).
• Strong organizational and multitasking skills.
• Excellent communication and customer service abilities.
• Proficiency in Microsoft Office and experience with ERP or service management software.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Must be able to lift up to 10 lbs.

Responsibilities

• Schedule and dispatch service technicians for installation, preventive maintenance, and repair calls.
• Serve as the primary point of contact for customer service requests.
• Open, update, and close work orders in the system accurately.
• Track parts orders and ensure availability for scheduled jobs.
• Communicate with technicians throughout the day to manage job status and timelines.
• Coordinate warranty claims, service reports, and follow-ups.
• Assist in maintaining service records and reports.
• Provide administrative support to the service manager and team.
• Ensure compliance with safety, quality, and company policies.
• Other duties as assigned.

Skills

Organizational skills

Communication skills

Customer service

Microsoft Office

ERP software

Education

High school diploma

Associate’s degree

Job description

Description

Blake & Pendleton (B&P) is the largest Sullair Distributor in the Southeast. B&P is a leading provider of compressed air systems and solutions. We specialize in delivering high-quality equipment, maintenance, and customer service to industries that rely on dependable air systems.

Job Type

Full-time

We are seeking a Service Coordinator to join our Birmingham, Alabama, Branch team and support our technicians, customers, and service operations.

Position Summary

The Service Coordinator plays a vital role in ensuring smooth scheduling and coordination of service activities. This position manages work orders, communicates with customers, supports field technicians, and ensures the timely completion of jobs while maintaining a high level of customer satisfaction.

Key Responsibilities

• Schedule and dispatch service technicians for installation, preventive maintenance, and repair calls.
• Serve as the primary point of contact for customer service requests.
• Open, update, and close work orders in the system accurately.
• Track parts orders and ensure availability for scheduled jobs.
• Communicate with technicians throughout the day to manage job status and timelines.
• Coordinate warranty claims, service reports, and follow-ups.
• Assist in maintaining service records and reports.
• Provide administrative support to the service manager and team.
• Ensure compliance with safety, quality, and company policies.
• Other duties as assigned.

Requirements

• High school diploma or equivalent required; Associate’s degree preferred.
• Three plus (3+) years of experience in service coordination, dispatching, or related administrative role (industrial, HVAC, or equipment service industry a plus).
• Strong organizational and multitasking skills.
• Excellent communication and customer service abilities.
• Proficiency in Microsoft Office and experience with ERP or service management software.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Must be able to lift up to 10 lbs.

What We Offer

• Competitive pay and benefits package.
• Health, dental, and vision insurance with optional spending accounts.
• 401(k) with company match.
• Life and dependent life insurance
• Short-term and long-term disability options
• GAP coverage options (hospital, critical illness, and accident)
• Paid time off and holidays