Service Coordinator

Blake & Pendleton Inc.; Winston (GA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay and benefits package

Health, dental, and vision insurance

401(k) with company match

Life and dependent life insurance

Short-term and long-term disability

GAP coverage options (hospital, etc.)

Paid time off and holidays

Job summary

Blake & Pendleton Inc. in Atlanta is seeking a Service Coordinator to join our Service Center team and support technicians, customers, and service operations.

The role focuses on scheduling, dispatching, and coordinating work orders, tracking parts, and maintaining accurate service records to ensure timely, high‑quality service delivery.

A 3+ year background in service coordination and strong communication skills are required; associate degree preferred.

Qualifications

• 3+ years of experience in service coordination or dispatching
• Strong organizational and multitasking abilities
• Excellent communication and customer service skills
• Experience with ERP or service management software
• Proficiency in Microsoft Office

Responsibilities

• Schedule and dispatch service technicians for installation, maintenance, and repairs
• Serve as primary contact for customer service requests
• Open, update, and close work orders in the system
• Track parts orders and ensure part availability
• Communicate with technicians to manage job status
• Coordinate warranty claims, service reports, and follow-ups
• Maintain service records and generate reports
• Provide admin support to the service manager
• Ensure safety, quality, and policy compliance

Skills

Organizational skills

Multitasking

Communication

Customer service

MS Office

ERP software

Service coordination

Dispatching

Education

High school diploma

Associate degree preferred

Tools

MS Office

ERP / service management software

Job description

Description
Blake & Pendleton (B&P) is the largest Sullair Distributor in the Southeast. B&P is a leading provider of compressed air systems and solutions. We specialize in delivering high-quality equipment, maintenance, and customer service to industries that rely on dependable air systems.

Job Type
Full-time

Description
Blake & Pendleton (B&P) is the largest Sullair Distributor in the Southeast. B&P is a leading provider of compressed air systems and solutions. We specialize in delivering high-quality equipment, maintenance, and customer service to industries that rely on dependable air systems. We are seeking a Service Coordinator to join our Atlanta Service Center team and support our technicians, customers, and service operations.

Position Summary

The Service Coordinator plays a vital role in ensuring smooth scheduling and coordination of service activities. This position manages work orders, communicates with customers, supports field technicians, and ensures the timely completion of jobs while maintaining a high level of customer satisfaction.

Key Responsibilities

• Schedule and dispatch service technicians for installation, preventive maintenance, and repair calls.
• Serve as the primary point of contact for customer service requests.
• Open, update, and close work orders in the system accurately.
• Track parts orders and ensure availability for scheduled jobs.
• Communicate with technicians throughout the day to manage job status and timelines.
• Coordinate warranty claims, service reports, and follow-ups.
• Assist in maintaining service records and reports.
• Provide administrative support to the service manager and team.
• Ensure compliance with safety, quality, and company policies.
• Other duties as assigned.

Requirements

• High school diploma or equivalent required; Associate’s degree preferred.
• Three plus (3+) years of experience in service coordination, dispatching, or related administrative role (industrial, HVAC, or equipment service industry a plus).
• Strong organizational and multitasking skills.
• Excellent communication and customer service abilities.
• Proficiency in Microsoft Office and experience with ERP or service management software.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Must be able to lift up to 10 lbs.

What We Offer

• Competitive pay and benefits package.
• Health, dental, and vision insurance with optional spending accounts.
• 401(k) with company match.
• Life and dependent life insurance
• Short-term and long-term disability options
• GAP coverage options (hospital, critical illness, and accident)
• Paid time off and holidays