Service Dispatch Coordinator - Salesforce Warranty

Welbilt; United States; On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) savings plan

Wellness Program

Employee Assistance Program

Training and Development

Tuition Assistance

Holiday Pay opportunities

PTO

Job summary

Garland is seeking a Service Coordinator to be the central contact for customer service inquiries and dispatch management. You will handle support calls, create dispatches, coordinate service calls with FAS, and ensure timely resolutions with defined hour targets using Salesforce for updates.

The role requires strong communication, organization, and basic technical troubleshooting, with schedule Monday through Friday during EST business hours.

Qualifications

• Experience in customer service, preferably in service coordination or support roles.
• Knowledge of service dispatching and coordination processes.
• Familiarity with Salesforce or similar CRM software is a plus.

Responsibilities

• Serve as central point of contact for customer inquiries and dispatch management.
• Create and update service dispatches, coordinate with FAS and customers.
• Provide basic troubleshooting and ensure timely issue resolution within target hours.

Skills

Customer service

Dispatching

Communication

Time management

Education

GED

Tools

Salesforce

Job description

Garland is seeking a Service Coordinator to be the central contact for customer service inquiries and dispatch management. You will handle support calls, create dispatches, coordinate service calls with FAS, and ensure timely resolutions with defined hour targets using Salesforce for updates.

The role requires strong communication, organization, and basic technical troubleshooting, with schedule Monday through Friday during EST business hours.