Service Dispatch Coordinator (HVAC & Plumbing)

TPC Civil - West; Fort Lauderdale (FL); On-site; USD 42,000 - 66,000; Full time

Job summary

Nagelbush Mechanical Inc. in Fort Lauderdale, FL is seeking a qualified Dispatcher to join our service department. You will coordinate HVAC and plumbing service calls and serve as the liaison between clients and field technicians to ensure timely, accurate updates.

The ideal candidate has 2+ years in dispatching or service coordination, strong communication skills, and proficiency with Outlook, Word, and Excel. This is an on-site position supporting critical infrastructure projects.

Qualifications

• High school diploma or GED.
• 2+ years in dispatching, scheduling or service coordination in HVAC, plumbing, mechanical, or construction.
• Strong customer service and professional communication with clients, technicians, supervisors, and vendors.
• Ability to prioritize multiple service calls and stay organized in a fast-paced environment.
• Experience with dispatching, work-order, field service management, or CRM systems.
• Proficiency with Outlook, Word, and Excel and accurate data-entry.
• Ability to obtain clear information from customers and communicate technical details to field personnel.
• Strong problem-solving and calm, professional response to urgent requests and schedule changes.
• Knowledge of South Florida service areas and basic HVAC/plumbing terminology preferred.

Responsibilities

• Coordinate and schedule HVAC and plumbing service calls based on customer needs, technician availability, location, and urgency.
• Serve as liaison between clients and field technicians with timely updates on arrival times, service status, delays, and follow-up work.
• Receive incoming service requests by phone and email, gather accurate site and equipment information, and create complete service work orders.
• Dispatch technicians throughout the day and adjust schedules promptly in response to emergency calls, cancellations, delays, and changing priorities.
• Monitor open work orders from initial request through completion and confirm that required service documentation, labor hours, materials, and customer approvals are captured.
• Communicate job details, access instructions, safety requirements, and customer expectations clearly to assigned technicians.
• Coordinate return visits, parts-dependent appointments, preventive maintenance calls, inspections, and warranty service with customers and internal teams.
• Maintain accurate customer, site, equipment and service history information in the company dispatch or service management system.

Skills

Dispatching

Customer service

Scheduling

Communication

Problem solving

Education

High school diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Nagelbush Mechanical Inc. in Fort Lauderdale, FL is seeking a qualified Dispatcher to join our service department. You will coordinate HVAC and plumbing service calls and serve as the liaison between clients and field technicians to ensure timely, accurate updates.

The ideal candidate has 2+ years in dispatching or service coordination, strong communication skills, and proficiency with Outlook, Word, and Excel. This is an on-site position supporting critical infrastructure projects.