Dispatcher

Nagelbush Mechanical Inc; Fort Lauderdale (FL); On-site; USD 28,000 - 39,000; Full time

Job summary

Nagelbush Mechanical Inc., a Tutor Perini Company, seeks a diligent Dispatcher to join our Fort Lauderdale service department. You will coordinate HVAC and plumbing service calls, serve as the primary client- technician liaison, and ensure accurate work orders and documentation.

Responsibilities include monitoring open work orders, updating customers on status, and adjusting schedules for emergencies. Strong communication and 2+ years dispatching experience are required.

Qualifications

• High school diploma or GED required.
• 2+ years in dispatching, scheduling or service coordination.
• HVAC, plumbing, mechanical or construction service experience preferred.
• Strong customer service and professional communication skills.

Responsibilities

• Coordinate and schedule HVAC and plumbing service calls based on customer needs, technician availability, location, and urgency.
• Serve as the primary liaison between clients and field technicians, providing timely updates on arrival times, service status, delays, and follow-up work.
• Receive incoming service requests by phone and email, gather accurate site and equipment information, and create complete service work orders.
• Dispatch technicians throughout the day and adjust schedules promptly in response to emergency calls, cancellations, delays, and changing priorities.
• Monitor open work orders from initial request through completion and confirm that required service documentation, labor hours, materials, and customer approvals are captured.
• Communicate job details, access instructions, safety requirements, and customer expectations clearly to assigned technicians.
• Coordinate return visits, parts-dependent appointments, preventive maintenance calls, inspections, and warranty service with customers and internal teams.
• Maintain accurate customer, site, equipment, and service history information in the company dispatch or service management system.

Skills

Customer service

Scheduling

Dispatching

Communication

Problem solving

Education

High school diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Nagelbush Mechanical Inc., a Tutor Perini Company, is seeking a Dispatcher to join our service department in Fort Lauderdale, Florida.About Nagelbush Mechanical:Extraordinary Projects, Exceptional PerformanceNagelbush Mechanical was established over forty years ago with a commitment to excellence and customer satisfaction. We provide comprehensive plumbing, HVAC and electric for a variety of projects – both new construction and renovations.Success has been accomplished by the reputation and relationships we have developed. We are proud to say Nagelbush has never failed to meet a construction schedule. Today we are one of the largest Commercial Mechanical Contractors in Florida. Nagelbush Mechanical Inc. is ranked as the #1 plumbing contractors in Florida by McGraw-Hill Construction's Southeast Construction Magazine.Across the state of Florida, our notable projects that Nagelbush has worked on include the Broward County Courthouse and the FLL Terminal 4 Gate Replacement in Fort Lauderdale, and in Miami the Marlins Park and Panorama Tower.Extraordinary Projects Need Exceptional TalentDESCRIPTION:As a Dispatcher at Nagelbush Mechanical, you will have the opportunity to:Coordinate and schedule HVAC and plumbing service calls based on customer needs, technician availability, location, and urgency.Serve as the primary liaison between clients and field technicians, providing timely updates on arrival times, service status, delays, and follow-up work.Receive incoming service requests by phone and email, gather accurate site and equipment information, and create complete service work orders.Dispatch technicians throughout the day and adjust schedules promptly in response to emergency calls, cancellations, delays, and changing priorities.Monitor open work orders from initial request through completion and confirm that required service documentation, labor hours, materials, and customer approvals are captured.Communicate job details, access instructions, safety requirements, and customer expectations clearly to assigned technicians.Coordinate return visits, parts-dependent appointments, preventive maintenance calls, inspections, and warranty service with customers and internal teams.Maintain accurate customer, site, equipment, and service history information in the company dispatch or service management system. REQUIREMENTS:High school diploma or GEDTwo or more years’ experience in dispatching, customer service, scheduling, and service coordination HVAC, plumbing, mechanical, or construction service experience preferred.Strong customer service and professional communication skills, with the ability to work effectively with clients, technicians, supervisors, and vendors.Ability to prioritize multiple service calls, make sound scheduling decisions, and remain organized in a fast-paced service environment.Working knowledge of dispatching, work-order, field service management, or customer relationship management systems.Proficiency with Microsoft Outlook, Word, and Excel, along with accurate data-entry and recordkeeping skills.Ability to obtain clear and complete information from customers and communicate technical service details accurately to field personnel.Strong problem-solving skills and the ability to respond calmly and professionally to urgent requests, schedule changes, and customer concerns.Knowledge of South Florida service areas and basic HVAC and plumbing terminology is preferred.OUR MISSIONWe build critical infrastructure that creates a better world.OUR VISIONWe strive to be the preeminent full-service civil, building, and specialty contractor by delivering innovative, transformative projects through world-class execution. We are committed to creating lasting value for our customers, upholding the highest standards of safety and integrity, generating exceptional financial results and shareholder value, and fostering a culture where our employees thrive.Nagelbush Mechanical builds extraordinary projects, which need exceptional talent. Join us to help build the critical infrastructure that creates a better world.Equal Opportunity Employer