Dispatcher

Tutor Perini Corporation; Fort Lauderdale (FL); Vor Ort; USD 42.000 - 66.000; Vollzeit

Zusammenfassung

The role requires 2+ years in dispatching, strong communication, and proficiency with Outlook, Word, and Excel. You will manage work orders, schedules, and service documentation in a fast-paced environment.

Qualifikationen

• High school diploma or GED.
• Two or more years’ experience in dispatching, scheduling, and service coordination.
• HVAC, plumbing, mechanical, or construction service experience preferred.
• Strong customer service and professional communication skills.
• Proficiency with Microsoft Outlook, Word, and Excel and data-entry skills.
• Ability to obtain clear information from customers and convey technical details to field personnel.

Aufgaben

• Coordinate and schedule HVAC and plumbing service calls by customer needs and technician availability.
• Serve as liaison between clients and field technicians with timely updates on status and delays.
• Receive service requests by phone/email and create complete work orders.
• Dispatch technicians and adjust schedules for emergencies, cancellations, and priorities.
• Monitor open work orders through completion and ensure required documentation is captured.
• Communicate access, safety, and customer expectations clearly to technicians.
• Coordinate return visits, preventive maintenance, inspections, and warranty service with customers and teams.
• Maintain accurate customer, site, equipment, and service history in the system.

Kenntnisse

Dispatching

Scheduling

Customer service

HVAC

Plumbing

Construction service

CRM systems

Ausbildung

High school diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Dispatch software

Jobbeschreibung

## DispatcherApply: Fort Lauderdale, FL: Full time: Posted Yesterday: JR103276Nagelbush Mechanical Inc., a Tutor Perini Company, is seeking a **Dispatcher** to join our service department in Fort Lauderdale, Florida. **About Nagelbush Mechanical:** ***Extraordinary Projects, Exceptional Performance*** Nagelbush Mechanical was established over forty years ago with a commitment to excellence and customer satisfaction. We provide comprehensive plumbing, HVAC and electric for a variety of projects – both new construction and renovations. Success has been accomplished by the reputation and relationships we have developed. We are proud to say Nagelbush has never failed to meet a construction schedule. Today we are one of the largest Commercial Mechanical Contractors in Florida. Nagelbush Mechanical Inc. is ranked as the #1 plumbing contractors in Florida by McGraw-Hill Construction's Southeast Construction Magazine. Across the state of Florida, our notable projects that Nagelbush has worked on include the Broward County Courthouse and the FLL Terminal 4 Gate Replacement in Fort Lauderdale, and in Miami the Marlins Park and Panorama Tower. ***Extraordinary Projects Need Exceptional Talent*** **DESCRIPTION:** As a **Dispatcher** at Nagelbush Mechanical, you will have the opportunity to:* Coordinate and schedule HVAC and plumbing service calls based on customer needs, technician availability, location, and urgency.* Serve as the primary liaison between clients and field technicians, providing timely updates on arrival times, service status, delays, and follow-up work.* Receive incoming service requests by phone and email, gather accurate site and equipment information, and create complete service work orders.* Dispatch technicians throughout the day and adjust schedules promptly in response to emergency calls, cancellations, delays, and changing priorities.* Monitor open work orders from initial request through completion and confirm that required service documentation, labor hours, materials, and customer approvals are captured.* Communicate job details, access instructions, safety requirements, and customer expectations clearly to assigned technicians.* Coordinate return visits, parts-dependent appointments, preventive maintenance calls, inspections, and warranty service with customers and internal teams.* Maintain accurate customer, site, equipment, and service history information in the company dispatch or service management system.**REQUIREMENTS:*** High school diploma or GED* Two or more years’ experience in dispatching, customer service, scheduling, and service coordination HVAC, plumbing, mechanical, or construction service experience preferred.* Strong customer service and professional communication skills, with the ability to work effectively with clients, technicians, supervisors, and vendors.* Ability to prioritize multiple service calls, make sound scheduling decisions, and remain organized in a fast-paced service environment.* Working knowledge of dispatching, work-order, field service management, or customer relationship management systems.* Proficiency with Microsoft Outlook, Word, and Excel, along with accurate data-entry and recordkeeping skills.* Ability to obtain clear and complete information from customers and communicate technical service details accurately to field personnel.* Strong problem-solving skills and the ability to respond calmly and professionally to urgent requests, schedule changes, and customer concerns.* Knowledge of South Florida service areas and basic HVAC and plumbing terminology is preferred.***OUR MISSION****We build critical infrastructure that creates a better world.* ***OUR VISION****We strive to be the preeminent full-service civil, building, and specialty contractor by delivering innovative, transformative projects through world-class execution. We are committed to creating lasting value for our customers, upholding the highest standards of safety and integrity, generating exceptional financial results and shareholder value, and fostering a culture where our employees thrive.* ***Nagelbush Mechanical builds extraordinary projects, which need exceptional talent. Join us to help build the critical infrastructure that creates a better world.*****Equal Opportunity Employer**### Health & Welfare PlansClick Here for more information### Diversity & InclusionClick Here for more information