Dispatcher - HVAC & Plumbing Service Coordination

Nagelbush Mechanical Inc; Fort Lauderdale (FL); Sur place; USD 28 000 - 39 000; Plein temps

Résumé du poste

Nagelbush Mechanical Inc., a Tutor Perini Company, seeks a diligent Dispatcher to join our Fort Lauderdale service department. You will coordinate HVAC and plumbing service calls, serve as the primary client- technician liaison, and ensure accurate work orders and documentation.

Responsibilities include monitoring open work orders, updating customers on status, and adjusting schedules for emergencies. Strong communication and 2+ years dispatching experience are required.

Qualifications

• High school diploma or GED required.
• 2+ years in dispatching, scheduling or service coordination.
• HVAC, plumbing, mechanical or construction service experience preferred.
• Strong customer service and professional communication skills.

Responsabilités

• Coordinate and schedule HVAC and plumbing service calls based on customer needs, technician availability, location, and urgency.
• Serve as the primary liaison between clients and field technicians, providing timely updates on arrival times, service status, delays, and follow-up work.
• Receive incoming service requests by phone and email, gather accurate site and equipment information, and create complete service work orders.
• Dispatch technicians throughout the day and adjust schedules promptly in response to emergency calls, cancellations, delays, and changing priorities.
• Monitor open work orders from initial request through completion and confirm that required service documentation, labor hours, materials, and customer approvals are captured.
• Communicate job details, access instructions, safety requirements, and customer expectations clearly to assigned technicians.
• Coordinate return visits, parts-dependent appointments, preventive maintenance calls, inspections, and warranty service with customers and internal teams.
• Maintain accurate customer, site, equipment, and service history information in the company dispatch or service management system.

Connaissances

Customer service

Scheduling

Dispatching

Communication

Problem solving

Formation

High school diploma or GED

Outils

Microsoft Outlook

Microsoft Word

Microsoft Excel

Description du poste

Nagelbush Mechanical Inc., a Tutor Perini Company, seeks a diligent Dispatcher to join our Fort Lauderdale service department. You will coordinate HVAC and plumbing service calls, serve as the primary client- technician liaison, and ensure accurate work orders and documentation.

Responsibilities include monitoring open work orders, updating customers on status, and adjusting schedules for emergencies. Strong communication and 2+ years dispatching experience are required.