Dispatcher

TPC Civil - West; Fort Lauderdale (FL); On-site; USD 42,000 - 66,000; Full time

Job summary

Nagelbush Mechanical Inc. in Fort Lauderdale, FL is seeking a qualified Dispatcher to join our service department. You will coordinate HVAC and plumbing service calls and serve as the liaison between clients and field technicians to ensure timely, accurate updates.

The ideal candidate has 2+ years in dispatching or service coordination, strong communication skills, and proficiency with Outlook, Word, and Excel. This is an on-site position supporting critical infrastructure projects.

Qualifications

• High school diploma or GED.
• 2+ years in dispatching, scheduling or service coordination in HVAC, plumbing, mechanical, or construction.
• Strong customer service and professional communication with clients, technicians, supervisors, and vendors.
• Ability to prioritize multiple service calls and stay organized in a fast-paced environment.
• Experience with dispatching, work-order, field service management, or CRM systems.
• Proficiency with Outlook, Word, and Excel and accurate data-entry.
• Ability to obtain clear information from customers and communicate technical details to field personnel.
• Strong problem-solving and calm, professional response to urgent requests and schedule changes.
• Knowledge of South Florida service areas and basic HVAC/plumbing terminology preferred.

Responsibilities

• Coordinate and schedule HVAC and plumbing service calls based on customer needs, technician availability, location, and urgency.
• Serve as liaison between clients and field technicians with timely updates on arrival times, service status, delays, and follow-up work.
• Receive incoming service requests by phone and email, gather accurate site and equipment information, and create complete service work orders.
• Dispatch technicians throughout the day and adjust schedules promptly in response to emergency calls, cancellations, delays, and changing priorities.
• Monitor open work orders from initial request through completion and confirm that required service documentation, labor hours, materials, and customer approvals are captured.
• Communicate job details, access instructions, safety requirements, and customer expectations clearly to assigned technicians.
• Coordinate return visits, parts-dependent appointments, preventive maintenance calls, inspections, and warranty service with customers and internal teams.
• Maintain accurate customer, site, equipment and service history information in the company dispatch or service management system.

Skills

Dispatching

Customer service

Scheduling

Communication

Problem solving

Education

High school diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Nagelbush Mechanical Inc., a Tutor Perini Company, is seeking a Dispatcher to join our service department in Fort Lauderdale, Florida.

About Nagelbush Mechanical:

Extraordinary Projects, Exceptional Performance

Nagelbush Mechanical was established over forty years ago with a commitment to excellence and customer satisfaction. We provide comprehensive plumbing, HVAC and electric for a variety of projects - both new construction and renovations. Success has been accomplished by the reputation and relationships we have developed. We are proud to say Nagelbush has never failed to meet a construction schedule. Today we are one of the largest Commercial Mechanical Contractors in Florida. Nagelbush Mechanical Inc. is ranked as the #1 plumbing contractors in Florida by McGraw-Hill Construction's Southeast Construction Magazine.

Across the state of Florida, our notable projects that Nagelbush has worked on include the Broward County Courthouse and the FLL Terminal 4 Gate Replacement in Fort Lauderdale, and in Miami the Marlins Park and Panorama Tower.

Extraordinary Projects Need Exceptional Talent

DESCRIPTION:

As a Dispatcher at Nagelbush Mechanical, you will have the opportunity to:

• Coordinate and schedule HVAC and plumbing service calls based on customer needs, technician availability, location, and urgency.
• Serve as the primary liaison between clients and field technicians, providing timely updates on arrival times, service status, delays, and follow-up work.
• Receive incoming service requests by phone and email, gather accurate site and equipment information, and create complete service work orders.
• Dispatch technicians throughout the day and adjust schedules promptly in response to emergency calls, cancellations, delays, and changing priorities.
• Monitor open work orders from initial request through completion and confirm that required service documentation, labor hours, materials, and customer approvals are captured.
• Communicate job details, access instructions, safety requirements, and customer expectations clearly to assigned technicians.
• Coordinate re‑turn visits, parts-dependent appointments, preventive maintenance calls, inspections, and warranty service with customers and internal teams.
• Maintain accurate customer, site, equipment and service history information in the company dispatch or service management system.

REQUIREMENTS:

• High school diploma or GED
• Two or more years' experience in dispatching, customer service, scheduling, and service coordination HVAC, plumbing, mechanical, or construction service experience preferred.
• Strong customer service and professional communication skills, with the ability to work effectively with clients, technicians, supervisors, and vendors.
• Ability to prioritize multiple service calls, make sound scheduling decisions, and remain organized in a fast-paced service environment.
• Working knowledge of dispatching, work-order, field service management, or customer relationship management systems.
• Proficiency with Microsoft Outlook, Word, and Excel, along with accurate data-entry and recordkeeping skills.
• Ability to obtain clear and complete information from customers and communicate technical service details accurately to field personnel.
• Strong problem solving skills and the ability to respond calmly and professionally to urgent requests, schedule changes and customer concerns.
• Knowledge of South Florida service areas and basic HVAC and plumbing terminology is preferred.

OUR MISSION

We build critical infrastructure that creates a better world.

OUR VISION

We strive to be the preeminent full-service civil, building, and specialty contractor by delivering innovative, transformative projects through world-class execution. We are committed on to by ...

Nagelbush Mechanical builds extraordinary projects, which need exceptional talent. Join us to help build the critical infrastructure that creates a better world.

Equal Opportunity Employer