Service Dispatch Coordinator — Growth, Training & Impact

PremiStar; Monroe (OH); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Work-life balance

Career advancement

Great management

Culture & values

Sense of purpose

Stability & technology

Training

Job summary

PremiStar in Monroe, OH is seeking a Service Coordinator to lead daily dispatch functions for technicians handling service, maintenance, or emergency repairs. You will liaise with customers and the company to ensure needs are met with a customer-to-client atmosphere.

The role reports to the Business Operations Manager and focuses on scheduling, dispatching, and coordinating resources to optimize service delivery. Experience in dispatch and strong communication are essential.

Qualifications

• 3+ years of dispatching experience.
• High School Diploma (or GED or High School Equivalence Certificate).

Responsibilities

• Serve as the initial point of contact with escalated issues and inform manager.
• Receive customer service calls and schedule or dispatch technicians to appropriate locations.
• Relay work orders, messages, or information to or from technicians or customers.
• Communicate with customers, coworkers, or supervising personnel to address questions, problems, or requests for service.
• Communicate with the customer the status of service call and relay information to technician and service representatives as needed.
• Prepare and schedule daily work and run schedules.
• Receive and document customer purchase orders.
• Track status of any orders and resolve problems.
• Confirm time, check material, and submit for billing once matched to biller.
• Monitor technician locations and utilization to coordinate service and schedules.
• Record and enter records of customer requests, work or services performed.
• Coordinate and determine tools and inventory needed for technician to complete service order.
• Advise technicians and coworkers about traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards if known.
• Identify best itinerary based on customer and equipment knowledge.
• Manage the unbilled hours report.
• Submit tech hours for payroll processing.
• Assist and train dispatchers.
• Perform administrative activities, which may include returning parts for credit, assisting with labeling incoming equipment or parts for service and construction departments.

Skills

Dispatching

Customer service

Education

High School Diploma

Job description

PremiStar in Monroe, OH is seeking a Service Coordinator to lead daily dispatch functions for technicians handling service, maintenance, or emergency repairs. You will liaise with customers and the company to ensure needs are met with a customer-to-client atmosphere.

The role reports to the Business Operations Manager and focuses on scheduling, dispatching, and coordinating resources to optimize service delivery. Experience in dispatch and strong communication are essential.