Service Dispatch & Customer Liaison

PremiStar; Itasca (IL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health benefits

Vision insurance

Dental insurance

401k

Job summary

PremiStar in Itasca, IL seeks an organized dispatcher to schedule and dispatch technicians for service, maintenance or emergencies. You will act as the liaison between customers and the company to ensure needs are met and timely communication is maintained.

Responsibilities include receiving calls, coordinating daily work, tracking orders, and assisting with administrative duties. This on-site role requires 3–5 years of dispatching experience and a high school diploma.

Qualifications

• 3–5 years of dispatching experience required.
• High School Diploma (or GED or High School Equivalence Certificate) required.

Responsibilities

• Serve as the initial point of contact with escalated issues and inform manager.
• Receive customer service calls and schedule or dispatch technicians to appropriate locations.
• Relay work orders, messages, or information to or from technicians or customers.
• Communicate with customers, coworkers, or supervising personnel to address questions, problems, or requests for service.
• Communicate with the customer the status of service call and relay information to technician and service representatives as needed.
• Prepare and schedule daily work and run schedules.
• Receive and document customer purchase orders.
• Track status of any orders and resolve problems.
• Confirm time, check material, and submit for billing once matched to biller.
• Monitor technician locations and utilization to coordinate service and schedules.
• Record and enter records of customer requests, work or services performed.
• Coordinate and determine tools and inventory needed for technician to complete service order.

Skills

Dispatching experience

Customer service

Communication

Scheduling

Education

High School Diploma or GED

Job description

PremiStar in Itasca, IL seeks an organized dispatcher to schedule and dispatch technicians for service, maintenance or emergencies. You will act as the liaison between customers and the company to ensure needs are met and timely communication is maintained.

Responsibilities include receiving calls, coordinating daily work, tracking orders, and assisting with administrative duties. This on-site role requires 3–5 years of dispatching experience and a high school diploma.