Service Dispatcher

COMFORT SOLUTIONS; Ogden (UT); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical coverage with employee-paid 옵션

Dental and vision plans

HSA and copay options

401(k) with company match

Paid Time Off and holidays

Job summary

Comfort Solutions is seeking a dispatcher to connect customers with field teams, keep schedules on track, and ensure efficient service delivery. You’ll play a critical role in maintaining organized communication and proactive updates for customers and technicians.

The role requires 1+ year in dispatching or related work, familiarity with service management tools, and strong communication skills to thrive in a fast-paced environment. Join a supportive team focused on service excellence.

Qualifications

• 1+ year of dispatching, scheduling, customer service, or administrative experience.
• Experience using service management software, CRM systems, or scheduling tools preferred.
• Comfortable working in a fast-paced environment.
• Strong verbal, written, and organizational skills.
• Ability to pass a background check and drug screening.

Responsibilities

• Schedule and dispatch service, maintenance, and installation appointments.
• Optimize technician routes to maximize efficiency, customer satisfaction, and revenue opportunities.
• Monitor schedules throughout the day and make real-time adjustments as priorities change.
• Communicate proactively with customers and technicians.
• Track job status, arrival times, and completions.
• Resolve scheduling issues and service delays quickly and professionally.
• Maintain accurate job and customer information within dispatch software.

Skills

Dispatching

Customer service

CRM software

Scheduling tools

Education

High school diploma

Tools

Service management software

CRM systems

Scheduling tools

Job description

Description

Join a Team That Keeps Service Moving

At Comfort Solutions, our Dispatchers are the heartbeat of daily operations. You'll play a critical role in connecting customers with our field teams, ensuring schedules stay on track, service runs efficiently, and every customer receives an exceptional experience.

If you thrive in a fast-paced environment, enjoy solving problems, and love keeping people organized and informed, we'd love to meet you.

What You'll Do

• Schedule and dispatch service, maintenance, and installation appointments
• Optimize technician routes to maximize efficiency, customer satisfaction, and revenue opportunities
• Monitor schedules throughout the day and make real-time adjustments as priorities change
• Communicate proactively with customers and technicians
• Track job status, arrival times, and completions
• Resolve scheduling issues and service delays quickly and professionally
• Maintain accurate job and customer information within dispatch software

Why You'll Love Working Here

Competitive Pay & Benefits

• Competitive compensation
• Performance-based incentives where applicable
• Medical coverage with employee-paid options available
• Affordable dental and vision plans
• HSA and copay medical plan choices
• 401(k) with company match (100% up to 3%, 50% from 3-5%)
• Paid Time Off and 6 paid holidays

A Team You Can Count On

At Intermountain Home Services (IHS) and its family of brands, we're building more than a home services company. We're creating opportunities for people to learn, grow, and succeed.

Our culture is built on teamwork, accountability, continuous improvement, and doing great work for our customers. You'll work with supportive leaders, collaborate with talented teammates, and have the opportunity to make a real impact every day.

Requirements

Qualifications

• 1+ year of dispatching, scheduling, customer service, or administrative experience
• Experience using service management software, CRM systems, or scheduling tools preferred
• Comfortable working in a fast-paced environment
• Strong verbal, written, and organizational skills
• Ability to pass a background check and drug screening

Comfort Solutions is an Equal Opportunity Employer and does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, parental status, military service, or other non-merit factor.