On-Site Service Coordinator & Dispatch

Garage Door Services; Smyrna (TN); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, and vision insurance

Paid time off and holidays

401(k) with company match

Life and disability insurance

Training and opportunities for growth

Job summary

Garage Door Services in the Nashville area is seeking a Service Coordinator who can keep customers informed, move requests forward, and support field teams with accurate information.

You will collect the right details, document them precisely, and coordinate with technicians and builders to drive issues toward a solution. On-site role requires strong organization, professional communication, and dependable attendance.

Qualifications

• 1 to 2 years of experience in customer service, service coordination, dispatch, scheduling, or administrative support in a professional service or field service environment.
• Strong computer and data entry skills.
• Clear and professional phone, email, and written communication skills.

Responsibilities

• Accurately enter service tickets, purchase orders, and customer information.
• Communicate professionally with customers, builders, technicians, and team members.
• Help resolve customer and service issues in real time.
• Determine whether an issue involves our team, another trade, or a third party.
• Keep customers informed and clearly explain next steps.
• Support technicians and field service operations with accurate information.
• Maintain detailed notes and documentation.

Skills

Data entry

Typing speed 50–60 wpm

Communication

Organization

Reliability

Job description

Garage Door Services in the Nashville area is seeking a Service Coordinator who can keep customers informed, move requests forward, and support field teams with accurate information.

You will collect the right details, document them precisely, and coordinate with technicians and builders to drive issues toward a solution. On-site role requires strong organization, professional communication, and dependable attendance.