Entry-Level Dispatcher: Thrive in Fast-Paced Scheduling

Precision Garage Door Service; Pompton Lakes (NJ); Presencial; USD 42 000 - 58 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, dental, vision

Life insurance

401k plan

Paid PTO

Bonus opportunities

Paid training

Company events

Breakfast & snacks

Resumo da oferta

Precision Overhead Garage Door Service in New Jersey is seeking a motivated Dispatcher to coordinate service requests, schedule technicians, and keep customers informed about arrival times. You will use dispatching software to maintain data integrity and respond quickly to emergencies.

The ideal candidate is organized, able to multitask, and communicates clearly in English; Spanish is a plus. Experience in dispatching or customer service is welcomed, with opportunities for growth and a strong

Qualificações

• Bilingual English and Spanish is a plus.
• Experience in dispatching or customer service is a plus.
• Proficiency with scheduling/dispatching software.
• Ability to work under pressure and manage priorities.

Responsabilidades

• Receive incoming service requests from customers, technicians, or sales representatives.
• Efficiently schedule service appointments based on technician availability and geographic location.
• Maintain clear and professional communication with customers regarding appointment times and any delays.
• Confirm appointments with customers and provide estimated arrival times.
• Input data into the dispatching software or system, ensuring data integrity.
• Monitor and manage technician availability and workloads.
• Handle emergency service calls promptly and effectively, dispatching technicians as needed.
• Address scheduling conflicts, delays, or disruptions promptly and find suitable solutions.

Conhecimentos

Bilingual English/Spanish

Strong organizational skills

Multitasking abilities

Excellent communication

Detail-oriented

Formação académica

High school diploma or equivalent

Ferramentas

Scheduling software

Dispatching software

Descrição da oferta de emprego

Precision Overhead Garage Door Service in New Jersey is seeking a motivated Dispatcher to coordinate service requests, schedule technicians, and keep customers informed about arrival times. You will use dispatching software to maintain data integrity and respond quickly to emergencies.

The ideal candidate is organized, able to multitask, and communicates clearly in English; Spanish is a plus. Experience in dispatching or customer service is welcomed, with opportunities for growth and a strong