Service Dispatch Coordinator — Fast-Paced Home Services

F.H. Furr; Manassas (VA); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Medical Insurance

401(k)

Life Insurance

PTO

Training & Advancement

Job summary

F.H. Furr Plumbing, Heating, A/C, and Electrical Inc. in Manassas, VA is seeking a detail-oriented Dispatcher to keep our service operations running smoothly.

You’ll schedule field technicians, prioritize calls, and communicate with customers to confirm appointments and provide updates. Join a fast-paced team with a 42-year legacy serving Northern Virginia, DC, and surrounding areas. You’ll work with ServiceTitan and other tools to allocate resources for emergencies and high-priority calls while

Qualifications

• Previous experience in dispatching, scheduling, or a similar coordination role.
• Strong multitasking and organizational abilities.
• Excellent communication skills and a customer-first mindset.
• Comfort with dispatching or scheduling software (ServiceTitan experience is a plus).
• Ability to stay focused and effective in a fast-moving, deadline-driven environment.
• High attention to detail and accuracy.

Responsibilities

• Strategically schedule and dispatch field technicians for service calls and projects
• Prioritize incoming requests based on urgency, location, and technician availability
• Communicate with customers to confirm appointments, provide updates, and deliver top-tier service
• Work closely with internal teams to allocate resources for emergency or high-priority calls
• Track technician progress throughout the day and adjust schedules as needed
• Maintain accurate, up-to-date records of service calls, technician activity, and workflow changes

Skills

Dispatching

Scheduling

Multitasking

Communication

Attention to detail

Tools

ServiceTitan

Job description

F.H. Furr Plumbing, Heating, A/C, and Electrical Inc. in Manassas, VA is seeking a detail-oriented Dispatcher to keep our service operations running smoothly.

You’ll schedule field technicians, prioritize calls, and communicate with customers to confirm appointments and provide updates. Join a fast-paced team with a 42-year legacy serving Northern Virginia, DC, and surrounding areas. You’ll work with ServiceTitan and other tools to allocate resources for emergencies and high-priority calls while