Service Dispatch Coordinator - 5-Star Customer Experience

Brennan Heating And Air Conditioning Llc; Lynnwood (WA); On-site; USD 42,000 - 58,000; Full time

Job summary

Brennan Heating And Air Conditioning Llc is seeking a Dispatcher to coordinate field service with technicians, prioritizing urgent calls and ensuring accurate communication throughout the day. The role emphasizes scheduling, reporting, and customer updates to maintain high service standards.

The candidate should have strong time management, excellent communication skills, and the ability to work independently or in a team. Experience in HVAC or related services is preferred.

Qualifications

• Strong time management and organizational abilities.
• Excellent verbal and written communication; professional demeanor under pressure.
• Ability to work independently or in a team and prioritize tasks.

Responsibilities

• Dispatch Service Technicians and monitor the dispatch board.
• Learn the business and prioritize urgent customer calls.
• Relay detailed, accurate information to field technicians to ensure quality service.
• Record and report service calls; update customers on progress throughout the day.
• Demonstrate knowledge of HVAC equipment, plumbing issues and related repairs.
• Analyze issues and collaborate with technicians to deliver 5-star service.

Skills

Time management

Communication skills

Teamwork

Problem-solving

Analytical skills

Decision making

Customer service

Education

High school diploma or equivalent

Tools

Dispatch software

Dispatch board

Job description

Brennan Heating And Air Conditioning Llc is seeking a Dispatcher to coordinate field service with technicians, prioritizing urgent calls and ensuring accurate communication throughout the day. The role emphasizes scheduling, reporting, and customer updates to maintain high service standards.

The candidate should have strong time management, excellent communication skills, and the ability to work independently or in a team. Experience in HVAC or related services is preferred.