Service Dispatcher: Keep Techs Running & Customers Happy

Radiant Plumbing and Air Conditioning; Albuquerque (NM); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Pet Insurance

Employee Discounts

401(k) with 4% Company Match

Paid Time Off

Paid Holidays

Paid Parental Leave

Weekly Pay

Growth opportunities

Team collaboration culture

Job summary

B Carlson Heating, Air Conditioning & Plumbing is seeking a Dispatcher in Albuquerque to coordinate daily service calls, dispatch field technicians, and keep jobs running smoothly. This role requires strong communication, organization, and customer service skills in a fast-paced environment.

You will support leaders, prioritize calls, and ensure timely updates to customers, contributing to five-star service and team success. This position offers growth opportunities and competitive benefits.

Qualifications

• High school diploma or GED.
• At least 1 year of dispatch experience, preferably in a service-based industry.
• Experience dispatching field technicians.
• ServiceTitan experience is a plus.
• Proficiency with Microsoft Office or Google Workspace.
• Strong organizational and multitasking skills.
• Excellent communication and customer service skills.
• A positive attitude and the ability to perform well under pressure.

Responsibilities

• Coordinate daily schedules based on customer needs, technician skill sets, and call priority.
• Dispatch and debrief technicians throughout the day.
• Keep jobs running efficiently by monitoring technician performance and productivity.
• Provide timely, professional communication with customers.
• Work closely with leadership to help achieve daily and monthly goals.
• Be the calm, organized voice that keeps the team moving forward.

Skills

Dispatch experience

Microsoft Office

Google Workspace

Communication skills

Customer service

Organizational skills

Multitasking

Education

High school diploma or GED

Tools

ServiceTitan

Job description

B Carlson Heating, Air Conditioning & Plumbing is seeking a Dispatcher in Albuquerque to coordinate daily service calls, dispatch field technicians, and keep jobs running smoothly. This role requires strong communication, organization, and customer service skills in a fast-paced environment.

You will support leaders, prioritize calls, and ensure timely updates to customers, contributing to five-star service and team success. This position offers growth opportunities and competitive benefits.