Service Dispatch Coordinator – HVAC & Field Techs

High 5 Plumbing; Golden (CO); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Weekly pay

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Paid holidays

Job summary

High 5 Plumbing is seeking a proactive dispatcher to coordinate HVAC, plumbing, and electrical service calls from our Golden, CO team. You will schedule technicians, manage real-time routing, and keep customers informed of changes to ensure on-time arrivals.

You will work closely with field staff and customer service to optimize daily workloads, respond to emergencies, and leverage ServiceTitan to track statuses and updates across the service queue.

Qualifications

• Experience in dispatching, scheduling, or customer service.
• Experience in HVAC, Plumbing, Electrical, or home services is preferred.
• Proficiency with field service management software is a plus.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Ability to prioritize multiple tasks in a fast-paced environment.

Responsibilities

• Schedule and dispatch technicians based on location, skill, urgency, and availability.
• Monitor schedules and adjust as priorities change.
• Communicate appointment details to technicians and customers.
• Maintain contact with field personnel for efficient routing and on-time arrivals.
• Respond to emergency service requests and prioritize accordingly.
• Confirm appointments and notify customers of delays or changes.
• Work with Customer Service to ensure accurate scheduling.
• Use ServiceTitan or similar software to manage schedules and assignments.
• Monitor capacity to minimize downtime and maximize productivity.
• Coordinate with managers on priorities and workload.
• Review incomplete jobs and reschedule follow-ups.

Skills

Communication

Organization

Time management

Problem solving

Customer service

Team collaboration

Multitasking

Tools

ServiceTitan

Job description

High 5 Plumbing is seeking a proactive dispatcher to coordinate HVAC, plumbing, and electrical service calls from our Golden, CO team. You will schedule technicians, manage real-time routing, and keep customers informed of changes to ensure on-time arrivals.

You will work closely with field staff and customer service to optimize daily workloads, respond to emergencies, and leverage ServiceTitan to track statuses and updates across the service queue.