HVAC Dispatch Coordinator: 5-Star Service

BRENNAN HEATING AND AIR CONDITIONING LLC; Lynnwood (WA); On-site; USD 33,000 - 41,000; Full time

Job summary

Brennan Heating and Air Conditioning LLC is seeking a Dispatcher in Lynnwood, WA. You will schedule and monitor the dispatch board, prioritize urgent calls, and relay clear information to service technicians to ensure top-tier customer service.

The role requires a high school diploma (or equivalent) and ideally 6 months of dispatcher experience. You will interact with customers daily and support technicians during service calls in a office-like environment.

Qualifications

• High school diploma or equivalent required.
• Minimum 6 months experience as a dispatcher preferred.

Responsibilities

• Dispatch Service Technicians; this involves scheduling and monitoring the dispatch board.
• Prioritize the most urgent customer calls and learn the business.
• Relay detailed and accurate information to technicians to ensure a 5-star customer experience.
• Record and report the service calls; update customers on technician progress.
• Knowledge of HVAC equipment maintenance, plumbing issues, and heating and AC repairs.
• Analyze and solve issues impacting technicians/customers and coordinate with technicians to ensure quality service.

Skills

Dispatching

Scheduling

Customer communication

Problem solving

HVAC knowledge

Education

High school diploma or equivalent

Job description

Brennan Heating and Air Conditioning LLC is seeking a Dispatcher in Lynnwood, WA. You will schedule and monitor the dispatch board, prioritize urgent calls, and relay clear information to service technicians to ensure top-tier customer service.

The role requires a high school diploma (or equivalent) and ideally 6 months of dispatcher experience. You will interact with customers daily and support technicians during service calls in a office-like environment.