Service & Dispatch Coordinator

Redwire LLC; Tallahassee (FL); On-site; USD 25,000 - 30,000; Full time

Job summary

Redwire LLC in Tallahassee, FL is seeking a Service and Installation Coordinator to join our team. You will schedule service calls and installation jobs, dispatch technicians, monitor service issues, answer inquiries by phone, and ensure tickets are processed promptly and accurately.

The role requires strong organizational skills, proficiency in Microsoft Office, and the ability to communicate clearly with customers and internal teams.

Qualifications

• High school diploma or GED is required.
• Experience in the security industry is preferred.
• Must be proficient in Microsoft Office computer applications (i.e. Excel, Word).

Responsibilities

• Operate the Service Response Desk Monday-Friday during specified hours.
• Schedule Service Installation jobs with clients.
• Schedule Service Call & Fire System Test and Inspections appointments.
• Manage incoming customer calls.
• Dispatch and Track Service Technicians.
• Ensure service tickets (SWO) and tracking logs are kept current.
• Ensure that all SWO tickets are accounted for and routed for billing in a timely manner.
• Manage information that identifies the status of incomplete SWO (i.e., if parts are on order, etc.) that is accessible to management.
• Various projects and other miscellaneous duties as assignments.

Skills

Customer service

Active listening

Attention to detail

Critical thinking

Problem solving

Communication

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

Job description

Redwire LLC in Tallahassee, FL is seeking a Service and Installation Coordinator to join our team. You will schedule service calls and installation jobs, dispatch technicians, monitor service issues, answer inquiries by phone, and ensure tickets are processed promptly and accurately.

The role requires strong organizational skills, proficiency in Microsoft Office, and the ability to communicate clearly with customers and internal teams.