Service Dispatch & Billing Coordinator

TEKsystems; Florida; On-site; USD 34,000 - 41,000; Full time

Job summary

TEKsystems in Hialeah, FL is seeking a Service Coordinator for a 6-month contract-to-hire. The role focuses on accurately scheduling and dispatching service technicians, maintaining current customer and contract records, and ensuring timely billing for completed service jobs.

You will need strong computer, organizational, and communication skills to manage service calls, track materials and warranties, and support both customers and internal teams in a fast-paced office environment.

Qualifications

• Prior experience dispatching service personnel and coordinating technician schedules for service-related issues.
• Experience billing customers for completed service jobs or service tickets.
• Strong computer skills with the ability to work effectively in a service software application and maintain accurate data.
• Excellent written and verbal communication skills, including a clear and articulate speaking voice.
• Strong organizational skills and the ability to manage multiple tasks, files, and schedules simultaneously.
• Detail-oriented approach to logging service information, updating records, and handling paperwork.
• Follow-through skills to ensure tasks, updates, and commitments are completed accurately and on time.
• Timely and accurate updating of each job and contract file.
• Professional, business-like demeanor with customers and service technicians.
• Strong customer service skills with a focus on customer relations and results orientation.
• Effective interpersonal, communication, and people skills for working with internal teams and external customers.

Responsibilities

• Schedule and dispatch service technicians accurately.
• Maintain up-to-date customer and contract records.
• Ensure timely and accurate billing for completed service jobs.
• Provide professional support to customers and internal teams in a fast-paced office environment.

Skills

Dispatching experience

Billing customers

Service software

Communication skills

Organizational skills

Detail oriented

Follow-through

Data updating

Customer service

Interpersonal skills

Tools

Service software application

Job description

TEKsystems in Hialeah, FL is seeking a Service Coordinator for a 6-month contract-to-hire. The role focuses on accurately scheduling and dispatching service technicians, maintaining current customer and contract records, and ensuring timely billing for completed service jobs.

You will need strong computer, organizational, and communication skills to manage service calls, track materials and warranties, and support both customers and internal teams in a fast-paced office environment.