In-Office Work Order Coordinator | Dispatch Lead

RED FACILITY SOLUTIONS LLC; Town of Florida (NY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k)

Health insurance

Opportunity for advancement

Paid time off

Job summary

Red Facility Solutions is seeking an organized, dependable, and highly motivated Work Order Coordinator to join our team. This is a full-time, in-office position in Sunrise, Florida.

The Work Order Coordinator will manage service requests from assignment through completion, coordinate with field technicians, communicate with clients, and ensure all work orders are handled accurately and on time. Responsibilities include receiving, reviewing, and dispatching work orders; scheduling technicians;

Qualifications

• Organizational and multitasking abilities.
• Strong written and verbal communication.
• Attention to detail.
• Ability to thrive in a fast-paced environment.
• Proficiency with email, Microsoft Office, and web-based software.
• Ability to prioritize urgent requests and meet deadlines.
• Experience in facility maintenance, dispatching, customer service, or work-order coordination preferred but not required.

Responsibilities

• Receive, review, and dispatch incoming work orders.
• Schedule and coordinate field technicians.
• Communicate with clients regarding scheduling, job status, and completion.
• Monitor open work orders and follow up to prevent delays.
• Review technician notes, photos, and completion documentation.
• Prepare estimates and request necessary approvals.
• Update work-order management platforms with accurate information.
• Escalate urgent service issues when necessary.
• Maintain organized records and provide general administrative support.

Skills

Organizational skills

Multitasking

Written and verbal communication

Attention to detail

Time management

Customer service

Thrives in fast-paced environments

Tools

Microsoft Office

Email

Web-based software

Job description

Red Facility Solutions is seeking an organized, dependable, and highly motivated Work Order Coordinator to join our team. This is a full-time, in-office position in Sunrise, Florida.

The Work Order Coordinator will manage service requests from assignment through completion, coordinate with field technicians, communicate with clients, and ensure all work orders are handled accurately and on time. Responsibilities include receiving, reviewing, and dispatching work orders; scheduling technicians;