Service & Dispatch Coordinator

EMCOR Services Mesa Energy; Santee (CA); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) Savings Plan

College Coach

Employee assistance program

Job summary

EMCOR Services Mesa Energy is seeking an organized Operations Support role to assist service teams and act as a resource for customers and management. The position involves handling service calls, maintaining records, and coordinating dispatch and documentation for multiple projects.

Ideal candidates will have 1+ years in operations or service environments, HVAC/Facilities exposure, strong Microsoft Office skills, and the ability to cross-train in other office functions.

Qualifications

• High School diploma or equivalent.
• 1+ years’ work-related experience in an Operations and Service environment.
• HVAC/Facilities experience or Controls Automation is preferred.
• Strong customer service skills.
• Knowledge of Microsoft Office.
• Use of office equipment.
• Knowledge of the Coins booking system is a plus.

Responsibilities

• Take service calls from customers via telephone and e-mail.
• Develop, maintain, and update customer-specific service records in company systems.
• Ensure service documentation, work orders, and equipment records are uploaded and maintained.
• Monitor customer portals for new work requests and completion requirements.
• Communicate with Managers about customer concerns and recurring issues.
• Assist with technician scheduling and resource allocation.
• Prepare and distribute service reports and equipment histories.
• Set up and update Customers, Locations, Vendors, and Subcontractors in records.
• Prepare weekly work-in-progress reports for management review.
• Cross-train and provide coverage for other office functions as needed.
• Perform other duties as needed.

Skills

Customer service

MS Office

Education

High School diploma or equivalent

Tools

Coins booking system

Job description

EMCOR Services Mesa Energy is seeking an organized Operations Support role to assist service teams and act as a resource for customers and management. The position involves handling service calls, maintaining records, and coordinating dispatch and documentation for multiple projects.

Ideal candidates will have 1+ years in operations or service environments, HVAC/Facilities exposure, strong Microsoft Office skills, and the ability to cross-train in other office functions.