HVAC Service Dispatch Coordinator

EMCOR Services Mesa Energy; Irvine (CA); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k) Savings Plan

Paid time off

Job summary

EMCOR Services Mesa Energy is a full-service HVAC, building automation, chiller, and retrofit contractor providing energy solutions and turnkey in-house capabilities with design assistance and automated control systems.

The dispatch role focuses on taking service calls, dispatching technicians, managing the dispatch board, and processing quotes from field staff to customers. You will liaise with customers and managers to ensure timely service, accurate billing, and efficient job setup.

Qualifications

• 1+ years’ work-related experience in an Operations and Service environment.
• HVAC/Facilities experience or Controls Automation is preferred.
• Strong customer service skills.
• Knowledge of Microsoft Office.

Responsibilities

• Customer Service / Taking service calls from customers via telephone and e-mail.
• Managing service calls from receipt to billing.
• Check "incomplete" calls and update status in internal work order notes.
• Notify managers of any situations that require follow-up.
• Continuously manage the dispatch board throughout the day.
• Daily scheduling and dispatching for field technicians.
• Complete customer and coworker requests.
• Process quotes from the service technicians and send them to the customer daily.
• Call the customer to confirm that they received the quotes and answer any questions.
• Schedule any approved work and order parts as needed to get work done.
• Work with the construction foreman to type quotes for unit replacement or new installation.

Skills

Customer service

Scheduling

Communication

Education

High School diploma or equivalent

Tools

Microsoft Office

Coins booking system

Job description

EMCOR Services Mesa Energy is a full-service HVAC, building automation, chiller, and retrofit contractor providing energy solutions and turnkey in-house capabilities with design assistance and automated control systems.

The dispatch role focuses on taking service calls, dispatching technicians, managing the dispatch board, and processing quotes from field staff to customers. You will liaise with customers and managers to ensure timely service, accurate billing, and efficient job setup.