HVAC Service & Dispatch Coordinator

EMCOR Group; Santee (CA); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Competitive salary and benefits

Medical, dental, and vision coverage

Job summary

EMCOR Group is seeking an industrious service support coordinator to assist customers and field managers on HVAC projects. You will manage service calls, maintain records, and ensure documentation and compliance are accurately uploaded across company systems.

Ideal candidates have at least 1 year in operations/service, a HS diploma, and proficiency with Microsoft Office. This onsite role offers comprehensive benefits and opportunities to support dispatch, scheduling, and reporting for multiple

Qualifications

• 1+ years’ work-related experience in an Operations and Service environment.
• HVAC/Facilities experience or Controls Automation is preferred.
• Strong customer service skills.
• Knowledge of Microsoft Office.
• Use of office equipment.
• Knowledge of the Coins booking system is a plus.

Responsibilities

• Customer Service / Taking service calls from customers via telephone and e-mail.
• Develop, maintain, and update customer-specific service records within company systems, SharePoint sites, and customer-maintained portals.
• Ensure service documentation, work orders, equipment records, and compliance-related documents are accurately uploaded and maintained.
• Monitor customer portals for new work requests, updates, required documentation, and service completion requirements
• Communicate with Managers regarding potential return calls, customer concerns, recurring equipment issues, and service trends requiring management attention.
• Support dispatch operations by assisting with technician scheduling, resource allocation, and customer communication as needed.
• Assist with the preparation and distribution of service reports, equipment histories, and customer-specific reports
• Maintain accurate customer account information. Set up and update new Customers, Locations, Vendors, and Subcontractors.
• Make a work-in-progress report on all projects that is reviewed weekly by management.
• Cross-train and provide coverage for other office functions, including Dispatch, Administrative Support, Accounting support activities, and Project Administration as needed
• Other duties as needed.

Skills

Customer service

Communication

Education

High School diploma or equivalent

Tools

Microsoft Office

Office equipment usage

Job description

EMCOR Group is seeking an industrious service support coordinator to assist customers and field managers on HVAC projects. You will manage service calls, maintain records, and ensure documentation and compliance are accurately uploaded across company systems.

Ideal candidates have at least 1 year in operations/service, a HS diploma, and proficiency with Microsoft Office. This onsite role offers comprehensive benefits and opportunities to support dispatch, scheduling, and reporting for multiple