HVAC Service Dispatch Specialist

EMCOR Group; Irvine (CA); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) Savings Plan

Health savings and flexible spending

Life insurance

Disability

Job summary

EMCOR Group is seeking a dispatcher to coordinate technician dispatching and act as a resource for customers and department managers across projects. You will handle service calls, scheduling, quotes, and follow-up with customers to ensure timely project progression.

The role emphasizes accurate communication, efficient scheduling, and proactive field support to maintain service continuity and customer satisfaction.

Qualifications

• High School diploma or equivalent.
• 1+ years’ work-related experience in an Operations and Service environment.
• HVAC/Facilities experience or Controls Automation is preferred.
• Strong customer service skills.
• Knowledge of Microsoft Office.
• Use of office equipment.
• Knowledge of the Coins booking system is a plus.

Responsibilities

• Dispatch technicians and coordinate service calls for various projects.
• Manage service calls from receipt to billing and update status.
• Review incomplete calls and notify managers for follow-up.
• Schedule daily dispatch for field technicians and ensure timely updates.
• Process quotes from technicians and send to customers daily.
• Call customers to confirm quotes and answer questions.

Skills

Strong customer service skills

Knowledge of Microsoft Office

Use of office equipment

Education

High School diploma or equivalent

Tools

Coins booking system

Job description

EMCOR Group is seeking a dispatcher to coordinate technician dispatching and act as a resource for customers and department managers across projects. You will handle service calls, scheduling, quotes, and follow-up with customers to ensure timely project progression.

The role emphasizes accurate communication, efficient scheduling, and proactive field support to maintain service continuity and customer satisfaction.