Service Coordinator

SECURITY 101; San Francisco (CA); On-site; USD 37,195 - 44,083; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

401(k) plan

Paid holidays

PTO

Job summary

SECURITY 101 in San Francisco is seeking a Service Coordinator to assist with tracking service contracts and dispatching technicians. The ideal candidate will have experience in service dispatch, excellent communication skills, and attention to detail. Responsibilities include logging service details, maintaining contract information, and scheduling maintenance calls. A minimum of a high school diploma is required, and a two-year associate’s degree is preferred. Attractive benefits including medical and 401(k) plan are offered.

Responsibilities

• Log all service call details in the Security 101 Software.
• Maintain the Customer Service Contract information database.
• Track material orders and repairs with the Service Dispatcher.
• Assign scheduled maintenance calls to Service Technicians.
• Keep Customer Service Department files up to date.
• Assist in Operations-to-Service Turnover process.
• Maintain Customer warranty information.
• Work on special projects with the Service Dispatcher.

Skills

Dispatching service personnel experience

Effective communication skills

Detail oriented

Follow through skills

Timely and accurate paperwork handling

Customer relations orientation

Articulate speaking voice

Education

High School (or GED)

2-year associate’s degree

Job description

Service Coordinator

San Francisco

Security 101 is now recruiting for a Service Coordinator to work with our Senior Service Coordinator in tracking service contracts, active dispatching of service technicians, billing, and parts repair tracking.

Salary:

Hourly wage varies from $27.00 to $32.00, non-exempt, commensurate with skills, product knowledge and experience.

Benefits:

Our benefits include medical, dental, vision, prescription coverage, 401(k) plan, paid holidays, PTO and more.

Skills/Abilities:

The Right Candidate:

• Must have prior experience in dispatching service personnel and the ability to effectively communicate to customers and technicians’ requirements for scheduling service-related issues.
• Excellent written and verbal communication skills are a must.
• Must be detail oriented.
• Follow Through Skills
• Timely, accurate and efficient handling of paperwork
• Timely and accurate update of each job and contract files
• Professional, business-like manners with Customers and Service Technicians
• Strong customer relations and results orientation
• Clear, Articulate speaking voice

Responsibilities:

• Ensuring all Service call details including labor, parts and issues are properly logged into the Security 101 Software application, and ensuring such information is available to the Accounts Receivable department for proper invoicing of customers.
• Maintains Customer Service Contract information database up to date in the Security 101 Software Application.
• Responsible for working with the Service Dispatcher in the tracking of material orders, repairs and returns.
• Responsible for assigning scheduled maintenance calls to Service Technicians.
• Maintain all Customer Service Department files up to date.
• Assist Service Dispatcher in the Operations-to-Service Turnover process.
• Maintains Customer warranty information up to date.
• Works with the Service Dispatcher on special projects and other duties as assigned.

Education:

High School (or GED) minimum requirement. 2-year associate’s degree.

Security 101 is a DFWP and EOE.