Hybrid Service Dispatcher | Field Ops & Client Care

Siemens AG; Raleigh (NC); Hybrid; USD 36,000 - 62,000; Full time

Job summary

Siemens AG is seeking a Service Coordinator / Dispatcher to manage onsite and remote service activities for customers from demand creation through delivery and close-out. You’ll ensure commitments are met by scheduling resources and acting as the primary contact for service customers.

Role requires coordinating across branch offices, handling service requests, and ensuring high customer satisfaction. Hybrid work arrangement in Raleigh, NC area offered.

Qualifications

• High school diploma or GED
• Organizational and interpersonal skills
• Ability to read and understand customer service contracts
• Experience with Microsoft Office and SAP
• Verbal and written communication in English
• Legally authorized to work in the United States without company sponsorship
• Experience dispatching/scheduling field personnel/technicians
• Familiarity with Fire Alarms/Sprinklers, Security Systems, HVAC, or related industries

Responsibilities

• Support, inform, prioritize, and coordinate activities and resources across branch offices and the Digital Service Center
• Act as primary point of contact for service customers to ensure expectations are met
• Handle incoming service requests via phone or email, resulting in a service work order and scheduled or dispatched personnel
• Schedule resources to support standard service agreements
• Handle decisions regarding the scheduling and movement of resources and material based on the nature of service calls, urgency, contractual obligation, and availability
• Order and track parts and subcontractors in support of maintenance plans and service calls using the service platform
• Evaluate time-and-material (T&M) service orders for completed costs and scope of work; process invoices in accordance with standard billing practices
• Proactively follow up with customers after completion of service to ensure a high level of satisfaction with the quality of work

Job description

Siemens AG is seeking a Service Coordinator / Dispatcher to manage onsite and remote service activities for customers from demand creation through delivery and close-out. You’ll ensure commitments are met by scheduling resources and acting as the primary contact for service customers.

Role requires coordinating across branch offices, handling service requests, and ensuring high customer satisfaction. Hybrid work arrangement in Raleigh, NC area offered.