Service Coordinator / Dispatcher

Siemens AG; Norcross (GA); On-site; USD 36,000 - 62,000; Full time

Job summary

Siemens AG in Norcross, GA is seeking a Service Coordinator / Dispatcher to manage onsite and remote service activities from initial demand through delivery and close-out. You will coordinate resources across branch offices, be the primary contact for service customers, schedule work orders, and ensure adherence to contract terms and budgets while delivering high customer satisfaction.

Preferred candidates have a high school diploma, experience with Microsoft Office and SAP, and strong

Qualifications

• High school diploma or state-recognized GED.
• Ability to demonstrate organizational and interpersonal skills.
• Ability to read and understand customer service contracts.
• Experience with Microsoft Office and business software systems (e.g., SAP).
• Verbal and written communication skills in English.
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship.

Responsibilities

• Support, inform, prioritize, and coordinate activities and resources across branch offices and the Digital Service Center
• Act as primary point of contact for service customers to ensure expectations are met
• Handle incoming service requests via phone or email, resulting in a service work order and scheduled or dispatched personnel
• Schedule resources to support standard service agreements
• Handle decisions regarding the scheduling and movement of resources and material based on the nature of service calls, urgency, contractual obligation, and availability
• Order and track parts and subcontractors in support of maintenance plans and service calls using the service platform
• Evaluate time-and-material (T&M) service orders for completed costs and scope of work; process invoices in accordance with standard billing practices
• Proactively follow up with customers after completion of service to ensure a high level of satisfaction with the quality of work

Skills

Organizational skills

Interpersonal skills

Verbal and written English

Education

High school diploma or GED

Tools

SAP

Microsoft Office

Job description

SCM-Procurement / Supply Chain Logistics

Profesional Junior

Position Location: This role supports our Norcross, GA branch location, which serves customers throughout the greater Atlanta, GA area .

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. We are i mproving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?

Our Smart Buildings help to create efficient, safe , adaptable, and responsible environments. Our aim isn’t just about improving buildings; it’s about creating perfect places that improve people’s lives.

Transform the everyday with us!

Our Service Coordinator / Dispatchers coordinate the delivery of onsite and remote service activities for our customers from the initial demand creation through delivery and close-out . As a Service Coordinator, you ensure customer expectations and commitments are met for all services by scheduling and dispatching resources.

As a Service Coordinator / Dispatcher , you will:

• Support, inform, prioritize, and coordinate activities and resources across branch offices and the Digital Service Center
• Act as primary point of contact for service customers to ensure expectations are met
• Handle incoming service requests via phone or email, resulting in a service work order and scheduled or dispatched personnel
• Schedule resources to support standard service agreements
• Handle decisions regarding the scheduling and movement of resources and material based on the nature of service calls, urgency, contractual obligation, and availability
• Order and track parts and subcontractors in support of maintenance plans and service calls using the service platform
• Evaluate time-and-material (T&M) service orders for completed costs and scope of work; process invoices in accordance with standard billing practices
• Proactively follow up with customers after completion of service to ensure a high level of satisfaction with the quality of work

You will make an impact with these qualifications:

Bachelor Qualifications:

• High school diplomaor state-recognized GED
• Must have the ability to demonstrate :
• O rganizational and interpersonal skills
• The a bility to read and understand customer service contracts
• Experience with Microsoft Officeand business software systems (e.g., SAP)
• Verbal and written communication skills in English
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

Preferred Qualifications:

• Experience dispatching/scheduling field personnel/technicians
• Familiarity or experience with Fire Alarms/Sprinklers, Security Systems, HVAC, or a similar industry is a plus

#LI-POST #VeteranCareers #TransitioningServiceMember #MilitarySpouse

About Siemens

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.

Our Commitment to Equity and Inclusion in our Diverse Global Workforce

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.

The pay range for this position is $36,036 - $61,775 annually. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.

Equal Employment Opportunity Statement Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law Applicants and employees are protected from discrimination on the basis of race, color, religion, sex, national origin, or any characteristic protected by Federal or other applicable law.

Reasonable Accommodations If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accommodation for disability form . If you’re unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status.

Application Deadline This role will be posted for a minimum of five (5) days from the original posting date. The posting timeline may change based on applicant volume to ensure we attract and consider a strong and representative candidate pool.

Criminal History Qualified applications with arrest or conviction records will be considered for employment in accordance with applicable local and state laws.

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