Service Desk Technician - Secret Clearance, DoD-8570

AMERICAN SYSTEMS; Mechanicsburg (Cumberland County); On-site; USD 50,000 - 70,000; Full time

Job summary

AMERICAN SYSTEMS is seeking a Service Desk professional in Mechanicsburg, PA to provide first-level support for software applications and IT systems. The role requires DoD 8570 certification and a Secret clearance, with responsibilities spanning incident resolution, user assistance, and coordination with the technical support team.

The position is full-time, on-site at Mechanicsburg, with no remote work, and offers a salary range of USD 50,000 to 70,000 per year along with the benefits package.

Qualifications

• 1+ years of experience in a Service Desk environment.
• DoD 8570 Certification (Security+ CE or equivalent) required.
• Secret Clearance required.

Responsibilities

• Provide first-level contact and problem resolution for users with software application issues.
• Resolve user-reported problems per procedures and policies for support cases.
• Respond to users requests for technical assistance in person, by phone, or electronically.
• Act as liaison between customers and internal support staff to ensure accurate problem interpretation.
• Assist with installing, troubleshooting, diagnosing and resolving Windows servers and related equipment issues.
• Receive workload assignments from technical support division team leaders or supervisor.
• Discuss new workload assignments, milestones, delays, and system changes with the technical support team as needed.

Skills

Service Desk experience

DoD 8570 Certification

Secret Clearance

Job description

AMERICAN SYSTEMS is seeking a Service Desk professional in Mechanicsburg, PA to provide first-level support for software applications and IT systems. The role requires DoD 8570 certification and a Secret clearance, with responsibilities spanning incident resolution, user assistance, and coordination with the technical support team.

The position is full-time, on-site at Mechanicsburg, with no remote work, and offers a salary range of USD 50,000 to 70,000 per year along with the benefits package.