Service Desk Technician

SAIC; Maryland; On-site; USD 40,001 - 80,000; Full time

Job summary

SAIC at Aberdeen Proving Ground, MD is seeking a technically skilled IT Support professional to provide Tier I/II support for hardware and software. The role involves recommending system modifications to improve usability and routing issues to Tier III and other teams for rapid resolution.

The position requires a DoD Secret clearance, ability to obtain Top Secret, and DoD 8570/8140 certifications (IAT II or higher). Excellent communication and documentation skills are essential.

Qualifications

• Must have a High School Diploma with two (2) years of relevant experience in IT or Service Desk.
• IAT Level II Certification or higher per DoD 8570/8140 (e.g., Security+ CE, CCNA Security, GICSP, GSEC, SSCP).
• Microsoft 365 Certified Endpoint Administrator Associate within 6 months of start date.

Responsibilities

• Provide Tier I and Tier II technical support for hardware and software.
• Recommend system modifications to enhance usability of IS and network resources.
• Route and elevate requests to Tier III and other teams for quick resolution.
• Work with network services, software systems engineering, and application development teams to restore service.

Skills

Tier I/II Support

Customer service

Documentation

Communication skills

Troubleshooting

Education

High School Diploma

BA/BS degree

Tools

Microsoft Office Suite

Job description

Job ID 2614564

Location Aberdeen Proving Ground, MD, US

Date Posted 2026-07-14

Category Information Technology

Subcategory Technical Support

Schedule Full-Time

Shift Day Job

Travel Yes - 10% of the time

Minimum Clearance Required Secret

Clearance Level Must Be Able to Obtain Top Secret

Potential for Remote Work ORA_ON_SITE

Job Responsibilities

• Provide Tier I and Tier II technical support for hardware and software.
• Recommend system modifications to enhance the usability of Information Systems and network resources.
• Route and elevate requests to Tier III and other teams for quick customer issue resolution.
• Work alongside network services, software systems engineering teams, and/or application development teams to restore service and correct core problems.

Qualifications

Required Education and Yrs of experience

• Must have a High School Diploma with two (2) years of relevant experience working in an IT or Service Desk environment.

Clearance Requirements

• Must be a US Citizen.
• Must have an active DoD Secret Clearance and be willing to obtain a Top Secret clearance.

Required Certification

• IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP, etc.).
• Must receive Microsoft 365 Certified Endpoint Administrator Associate, or equivalent, within 6 months of start date.

Preferred

• BA/BS degree in Computer Science, Information Systems, or a related field with a comprehensive understanding of computer science concepts.
• Proficiency with Microsoft Office products.
• Experience creating and modifying documentation for technical processes and procedures.
• Experience working in a Department of Defense (DoD) environment.
• A problem solver and troubleshooter who thrives in resolving complex problems.
• Strong self-starter requiring minimal supervision.
• Excellent communication skills (written and oral) and interpersonal skills.
• Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks.

Target salary range $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.