Service Desk Technician - DoD, Security+, Secret Clearance

AMERICAN SYSTEMS; Sporting Hill (PA); On-site; USD 50,000 - 70,000; Full time

Job summary

AMERICAN SYSTEMS is seeking a Service Desk Technician in the United States (Pennsylvania - Sporting Hill). You will provide first-level support for software applications, respond to help requests in person, phone, or electronically, and act as liaison between customers and internal support staff.

The role requires 1+ years in a service desk, DoD 8570 Certification (Security+ CE or equivalent), and a Secret Clearance. The salary range is $50,000 to $70,000 per year, with comprehensive benefits.

Qualifications

• 1+ years' experience in a Service Desk environment.
• DoD 8570 Certification (Security+ CE or equivalent) required.
• Secret Clearance!

Responsibilities

• Provide first-level contact and problem resolution for all users with assigned software application problems.
• Resolve as many user-reported problems as possible using available tools and procedures.
• Respond to users requests for technical assistance in person, via phone or electronically.
• Act as a liaison between customers and internal support staff to ensure accurate problem interpretation.
• Assist with installing, troubleshooting, diagnosing and resolving Windows servers and related equipment issues.

Skills

Service Desk experience

Education

DoD 8570 Certification (Security+ CE or equivalent)

Job description

AMERICAN SYSTEMS is seeking a Service Desk Technician in the United States (Pennsylvania - Sporting Hill). You will provide first-level support for software applications, respond to help requests in person, phone, or electronically, and act as liaison between customers and internal support staff.

The role requires 1+ years in a service desk, DoD 8570 Certification (Security+ CE or equivalent), and a Secret Clearance. The salary range is $50,000 to $70,000 per year, with comprehensive benefits.