Service Desk Technician

AMERICAN SYSTEMS; Mechanicsburg (Cumberland County); On-site; USD 50,000 - 70,000; Full time

Job summary

AMERICAN SYSTEMS is seeking a Service Desk professional in Mechanicsburg, PA to provide first-level support for software applications and IT systems. The role requires DoD 8570 certification and a Secret clearance, with responsibilities spanning incident resolution, user assistance, and coordination with the technical support team.

The position is full-time, on-site at Mechanicsburg, with no remote work, and offers a salary range of USD 50,000 to 70,000 per year along with the benefits package.

Qualifications

• 1+ years of experience in a Service Desk environment.
• DoD 8570 Certification (Security+ CE or equivalent) required.
• Secret Clearance required.

Responsibilities

• Provide first-level contact and problem resolution for users with software application issues.
• Resolve user-reported problems per procedures and policies for support cases.
• Respond to users requests for technical assistance in person, by phone, or electronically.
• Act as liaison between customers and internal support staff to ensure accurate problem interpretation.
• Assist with installing, troubleshooting, diagnosing and resolving Windows servers and related equipment issues.
• Receive workload assignments from technical support division team leaders or supervisor.
• Discuss new workload assignments, milestones, delays, and system changes with the technical support team as needed.

Skills

Service Desk experience

DoD 8570 Certification

Secret Clearance

Job description

Position Details

• Location: US-PA-Mechanicsburg
• ID: 2026-5192
• Category: IT / Cyber Security / Network Systems
• Position Type: Full-Time
• Remote: No
• Clearance Required: Secret

Overview

AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Test & Evaluation, Program Mission Support, Engineering & Analysis, and Training.

Responsibilities

• Provide first-level contact and problem resolution for all users with assigned software application problems.
• Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases.
• Respond to users requests for technical assistance in person, via phone or electronically.
• Act as a liaison between customers and internal support staff to assure accurate problem interpretation.
• Assist with installing, troubleshooting, diagnosing and resolving Window servers and other computer-related equipment problems to ensure functional operation
• Receive and processing workload assignments only from the technical support division team leaders and/or supervisor through contractor lead
• Inform and meeting with the technical support team daily or as required in order to discuss new workload assignments, project milestones, unanticipated delays, development/production environment issues, security changes, and system changes prior to implementation

Qualifications

• 1+ years' experience in a Service Desk environment
• DoD 8570 Certification (Security+ CE or equivalent) required.
• Secret Clearance!

Pay Transparency Statement

AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $50,000.00/Yr. - USD $70,000/Yr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance.

EEO Statement

EEO Race/Sex/Disability Status/Veteran Status