Service Desk Technician

AMERICAN SYSTEMS; Sporting Hill (PA); On-site; USD 50,000 - 70,000; Full time

Job summary

AMERICAN SYSTEMS is seeking a Service Desk Technician in the United States (Pennsylvania - Sporting Hill). You will provide first-level support for software applications, respond to help requests in person, phone, or electronically, and act as liaison between customers and internal support staff.

The role requires 1+ years in a service desk, DoD 8570 Certification (Security+ CE or equivalent), and a Secret Clearance. The salary range is $50,000 to $70,000 per year, with comprehensive benefits.

Qualifications

• 1+ years' experience in a Service Desk environment.
• DoD 8570 Certification (Security+ CE or equivalent) required.
• Secret Clearance!

Responsibilities

• Provide first-level contact and problem resolution for all users with assigned software application problems.
• Resolve as many user-reported problems as possible using available tools and procedures.
• Respond to users requests for technical assistance in person, via phone or electronically.
• Act as a liaison between customers and internal support staff to ensure accurate problem interpretation.
• Assist with installing, troubleshooting, diagnosing and resolving Windows servers and related equipment issues.

Skills

Service Desk experience

Education

DoD 8570 Certification (Security+ CE or equivalent)

Job description

Overview

AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Test & Evaluation, Program Mission Support, Engineering & Analysis, and Training.

Responsibilities

As a Service DeskTechnician you will have the opportunity to do the following:

• Providefirst-level contact and problem resolution for all users with assigned software application problems.
• Resolveas many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases.
• Respondto users requests for technical assistance in person, via phone or electronically.
• Act as a liaison between customers and internal support staff to assure accurate problem interpretation.
• Assistwith installing, troubleshooting, diagnosing and resolving Window servers and other computer-related equipment problems to ensure functional operation
• Receive and processing workload assignments only from the technical support division team leaders and/or supervisor through contractor lead
• Informand meeting with the technical support team daily or as required in order to discuss new workload assignments, project milestones, unanticipated delays, development/production environment issues, security changes, and system changes prior to implementation

Qualifications

• 1+ years' experience in a Service Desk environment
• DoD 8570 Certification (Security+ CE or equivalent) required.
• Secret Clearance!

Pay Transparency Statement

AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $50,000.00/Yr. - USD $70,000/Yr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance.

EEO Statement

EEO Race/Sex/Disability Status/Veteran Status