Service Desk Technician – Onsite IT Support with AI Tools

Precisely

Atlanta (GA)

On-site

USD 42,000 - 62,000

Full time

14 days+

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Job summary

Precisely is seeking a Service Desk Technician to provide frontline IT support for local and remote users in North America from our Tempe, AZ office. The role covers hardware, software, Microsoft 365, and identity issues with focus on prompt ticket handling and customer service.

Ideal candidates will have 2+ years in service desk or IT support, familiarity with Windows, M365, AD/Azure ID, and remote tools. On-site responsibilities include device deployment, inventory, and collaboration with IT

Qualifications

Associate degree in Information Technology, Computer Science, or related field preferred; equivalent work experience accepted.

Responsibilities

Troubleshoot end-user issues related to hardware, software, operating systems, Microsoft 365, account access, printers, peripherals, and connectivity.
Provide technical support through phone, email, chat, walk-up, and ticket-based interactions.
Review, triage, update, route, and assign incoming support tickets according to priority and impact.
Create and maintain process documentation, troubleshooting guides, and knowledge base articles.
Monitor and respond to support requests during assigned business hours.
Support device deployment, onboarding activities, and equipment provisioning.
Assist with inventory management, shipping, receiving, and asset tracking activities.
Support conference room technology, workstation setups, and office technology needs
Collaborate with other IT team members and participate in operational meetings.
Follow service desk processes while delivering excellent customer service and support