AI-Enabled Service Desk Technician

Precisely US Jobs; United States; On-site; USD 42,000 - 65,000; Full time

Job summary

Precisely is seeking a Service Desk Technician in Tempe, AZ to be a frontline member of the Global IT Service Desk. This onsite role supports local and remote users across North America, troubleshooting hardware, software, OS, Microsoft 365, and identity issues via phone, email, chat, walk-up, and tickets.

You will deploy devices, help with inventory, onboarding, and provide documentation, knowledge base articles, and participate in on-call rotations; strong customer service and communication

Qualifications

• Associate degree in IT or related field preferred; equivalent work experience accepted.
• 2+ years in a Service Desk, Help Desk, IT Support, Desktop Support, or related role.
• 2+ years supporting Windows OS, Microsoft 365 apps, hardware, software, and user accounts.
• Experience with Windows, Azure AD/Entra ID, and device troubleshooting.

Responsibilities

• Troubleshoot end-user hardware, software, OS, Microsoft 365, account access, printers and connectivity.
• Provide support via phone, email, chat, walk-up and ticket-based channels.
• Triage, route, and assign tickets by priority and impact.
• Create and maintain troubleshooting guides and knowledge base articles.
• Support device deployment, onboarding, and equipment provisioning.
• Assist with inventory management, shipping, receiving, and asset tracking.
• Support conference room tech and office devices; collaborate with IT team.
• Follow service desk processes; deliver excellent customer service.

Education

Associate degree in IT or related field preferred

2+ years in Service Desk/IT Support

2+ years with Windows OS and Microsoft 365

Azure AD / Entra ID administration

Hardware and software troubleshooting

Remote support tools (TeamViewer, BeyondTrust, Quick Assist)

Printer, laptop, desktop, peripherals support

Mac and iOS knowledge

Tools

TeamViewer

BeyondTrust

Quick Assist

Jira Service Management

ServiceNow

Freshservice

Microsoft Intune (preferred)

Job description

Precisely is seeking a Service Desk Technician in Tempe, AZ to be a frontline member of the Global IT Service Desk. This onsite role supports local and remote users across North America, troubleshooting hardware, software, OS, Microsoft 365, and identity issues via phone, email, chat, walk-up, and tickets.

You will deploy devices, help with inventory, onboarding, and provide documentation, knowledge base articles, and participate in on-call rotations; strong customer service and communication