Deskside IT Support Technician - Onsite & Remote

customersbank; United States; Hybrid; USD 55,000 - 75,000; Full time

Job summary

Customers Bank is seeking a Deskside Support Technician to provide hands-on end-user support for both on-site and remote staff. This role focuses on delivering reliable day-to-day IT operations and resolving hardware and software issues in a fast-paced environment.

Responsibilities include Windows workstation support, Microsoft 365 app assistance, collaboration tools support, and incident/ticket management. Strong communication and customer service skills are essential.

Qualifications

• 3+ years of experience supporting end users in a help desk or deskside environment.
• Strong knowledge of Windows operating systems and troubleshooting.
• Experience supporting Microsoft 365 applications (Outlook, Word, Excel, PowerPoint, OneDrive, SharePoint, Teams).
• Experience supporting collaboration tools (Zoom, Microsoft Teams, WebEx).
• Familiarity with TCP/IP, DNS, DHCP, VPN, and Wi‑Fi troubleshooting.

Responsibilities

• Provide Tier 1-2 deskside and remote support for employees across the organization.
• Diagnose and resolve hardware, software, mobile device, and connectivity issues.
• Support Windows laptops, desktops, printers, peripherals, and docking stations.
• Troubleshoot LAN, WAN, Wi‑Fi, VPN, and basic network connectivity issues.
• Assist users with Microsoft 365 applications and collaboration tools.

Skills

End-user support

Windows support

Microsoft 365 support

Collaboration tools

Hardware troubleshooting

TCP/IP basics

VPN/Wi-Fi

Remote access tools

ServiceNow

Mobile device support

Customer service

Time management

Tools

ServiceNow

Cisco AnyConnect

Remote Desktop

VNC

Job description

Customers Bank is seeking a Deskside Support Technician to provide hands-on end-user support for both on-site and remote staff. This role focuses on delivering reliable day-to-day IT operations and resolving hardware and software issues in a fast-paced environment.

Responsibilities include Windows workstation support, Microsoft 365 app assistance, collaboration tools support, and incident/ticket management. Strong communication and customer service skills are essential.