Service Desk Technician - Night

Jobs via Dice; Agoura Hills (CA); Remote; Full time

Job summary

A leading company is seeking a Service Desk Technician for night shifts, providing remote support and ensuring exceptional customer service. The role requires two years of experience in technical support and offers a competitive pay rate of $24 per hour. Join a dynamic team and contribute to resolving diverse IT issues while working flexibly in a remote environment.

Qualifications

• Two years' experience in technical support or customer service.
• Technical degree or relevant certifications preferred.
• Experience with service management platforms is a plus.

Responsibilities

• Provide remote support to various facilities.
• Respond to technical support requests and document tickets.
• Troubleshoot and resolve IT issues.

Skills

Technical Support

Customer Service

Troubleshooting

Education

Technical degree or relevant certifications

Tools

Remote Desktop Management

Generic Service Management Platforms

Job description

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Mitchell Martin, Inc., is seeking a Service Desk Technician - Night. Apply via Dice today!

Job Details

• Location: Remote (Eastern Time Zone)
• Employment Type: Contract
• Pay Range: $24 Per Hour

Description

• Provide remote support to various facilities with diverse infrastructure needs.
• Respond to technical support requests via phone and online, documenting tickets thoroughly.
• Troubleshoot, resolve, and escalate IT issues as needed.
• Ensure exceptional customer experiences through empathy and service excellence.
• Contribute to and utilize documentation to resolve hardware and software issues.
• Work with urgency on critical issues to ensure timely resolution or escalation.
• Maintain flexibility to cover support desk hours as required.

Key Responsibilities

• Deliver exceptional customer service and experiences.
• Utilize knowledgebases for issue resolution.
• Support hardware issues including connectivity and troubleshooting.
• Manage remote desktops and network configurations.
• Support application issues and configurations.
• Troubleshoot network and server environments.
• Handle account management tasks and escalate when necessary.

Qualifications

• Two years' experience in technical support or customer service.
• Technical degree or relevant certifications preferred.
• Experience with generic service management platforms is a plus.

Core Technologies

• Remote Desktop Management
• Network Configurations
• Account Management
• Generic Service Management Platforms

Contact Information

Josh Ganzelli

Benefits

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EEO Statement

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Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Software Development