Pharmacy Technician II - Call Center, Remote

Dartmouth-Hitchcock; Lebanon (NH); Remote; USD 40,000 - 55,000; Full time

Job summary

A leading healthcare provider in New Hampshire is seeking a Pharmacy Technician to assist in drug distribution under a licensed Pharmacist. The role requires multitasking and strong customer service skills. Benefits include medical insurance, retirement contributions, and paid time off.

Benefits

Medical Insurance

Retirement Contributions

Paid Time Off

Tuition Reimbursement

Dental

Vision

Qualifications

• 1 year of pharmacy experience or equivalent education and experience preferred.

Responsibilities

• Prepares prescription and non-prescription medication.
• Stocks and replenishes stock locations and automated dispensing machines.
• Communicates supply issues and assists with policy revisions.

Skills

Multitasking

Attention to Detail

Customer Service

Education

Associates degree in a health or related field

Job description

Overview

*** $5,000 Sign on/Retention Bonus***

External candidates only

Under the supervision of a licensed Pharmacist, performs routine and specialized technical and clerical duties for drug distribution to patients. This role builds on the responsibilities of a Pharmacy Technician Certified I.

DH Offers You:

Employees hired to work at least 0.50 FTE (20 hours per week) and their eligible dependents may participate in Dartmouth Health benefit plans starting on the first day of employment.

Medical Insurance: Two medical plans available through Anthem BC/BS: Employees receive a base employer contribution of 4% of biweekly pay plus a High Deductible Health Plan (HDHP) matched with a Health Savings Account, and a PPO Plan with higher premiums balanced by copays and lower deductibles.

Retirement: Employee contributions are vested immediately. Biweekly matching contribution of 50% on up to 4% of pay saved—for a maximum match of 2% of pay.

Paid Time Off: Accrued per pay period based on hours worked, including six paid holidays.

Shift Differential: 10% evening, 20% night, and 15% weekend shift differentials when applicable.

Tuition Reimbursement: Up to $3,000 per year.

Additional Benefits: Dental, Vision

#CPT, #Pharmacy Technician, #Dartmouth-Hitchcock Pharmacy

Responsibilities

1. Answers phones and triages customer service issues.
2. Prepares prescription and non-prescription medication and/or devices.
3. Stocks and replenishes stock locations, automated dispensing machines (ADMs), and/or robots (e.g., shelves, carousels, Parata).
4. Serves as a preceptor and assists with orientation and training of pharmacy staff.
5. Communicates supply issues, problems, or discrepancies appropriately.
6. Assists in revising policies and procedures.
7. Delivers meds to beds or patient care areas.
8. Performs purchasing and billing functions.
9. Establishes and maintains training materials.
10. Inpatient Only: Prepares intravenous admixtures or other sterile drug products (excluding antineoplastic medications) under supervision of a licensed Pharmacist, in accordance with USP <797>.
11. Prepares or compounds non-sterile, non-antineoplastic drug products in accordance with USP <795>.
12. Maintains hardware and software of department's computer systems.
13. Outpatient Only: Electronically processes prescription orders, prepares prescriptions for verification, processes third-party claims, and performs duties such as call center work, mail order processing, verbal orders from providers, data entry, and prescription transfers.
14. Performs other duties as required or assigned.

Qualifications

• Ability to multitask and pay attention to detail.
• Ability to maintain composure under stressful situations.
• Strong customer service skills, including phone interactions.
• Ability to work flexibly in a fast-paced environment with accuracy.
• Associates degree in a health or related field, with 1 year of pharmacy experience, or equivalent education and experience preferred.

Required Licensure/Certifications

• Registered Pharmacy Technician with the NH Board of Pharmacy required.
• Certified Pharmacy Technician (CPhT) certification required.
• BLS Certification required within 30 days of hire for Pharmacy Technicians in Retail or Specialty Pharmacy if required to administer immunizations.