Service Desk Technician: IT Support & Network Admin

Six Flags Corporate; Charlotte (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

Six Flags Corporate in Charlotte, NC is seeking a Service Desk Technician to join our IT team. You will install, configure, and upgrade desktops, laptops, and related equipment, and provide timely hardware and software troubleshooting support.

You will work with Active Directory, monitor networks and servers, respond to helpdesk tickets, and assist with network and access control tasks to keep systems running smoothly for users across the organization.

Qualifications

• Associate’s degree/vocational or technical school required.
• Bachelor’s degree in IT preferred.
• At least 2 years of work-related experience required.
• Solid knowledge of basic networking and Windows operating systems.
• Ability to pass a background check, if 18 years of age or older, per policy.
• Ability to work nights, weekends, and holiday periods.
• Must possess a valid Driver’s License.

Responsibilities

• Providing support to users and being the first point of contact.
• Install, configure, support, update and manage desktops, laptops, tablets, mobile devices and maintains computer software and hardware to ensure usability for end-users.
• Troubleshoot and diagnose problems related to desktop, laptop, POS, networks, cameras and mobile devices.
• Escalate unresolved issues to next level support personal for completion.
• Assists the engineering team with network, camera, and access control troubleshooting, diagnosis, and resolution.
• Assists with configuration, and testing of new hardware and software implementations.
• Monitor use of systems or applications to ensure efficient utilization.

Skills

Networking concepts

Windows operating systems

Helpdesk support

Remote support

Active Directory

Troubleshooting

Education

Associate degree

Bachelor's degree in IT (preferred)

Tools

Active Directory

Remote Monitoring and Management

Helpdesk system

Job description

Six Flags Corporate in Charlotte, NC is seeking a Service Desk Technician to join our IT team. You will install, configure, and upgrade desktops, laptops, and related equipment, and provide timely hardware and software troubleshooting support.

You will work with Active Directory, monitor networks and servers, respond to helpdesk tickets, and assist with network and access control tasks to keep systems running smoothly for users across the organization.